Intermountain Self Storage

nice customer service and honest to the core

Great place to store your belonging, I highly recommend deacon for the MAJOR mice problem there. I ended loosing several covering and stuffed animals that they made a home out of. I have never seen such a mess...very sad . The BEST part was the price, couldn't beat it, live in Utah now and I pay 2/3's more then what I paid at Intermountain. As for the management, they were great until the last day, no return call and then she sounded inconvenienced...

We had a unit at the 2nd street location. We visited it on 3/28 and everything was fine. When we visited our unit again on the 31st it had been broken into - the sliding hasp had been pried open making the locking mechanism useless. We called the number multiple times to get someone to come down on the Saturday and work with us - no answer, left multiple messages which were never returned. We called the police and filed a report, and even the police had trouble getting a hold of the manager - who still didn't care to come to the unit. During this conversation with the Police Officer we were informed that the 2nd street location had several break ins over the last 6 months that the owners/managers never let the customer's know about. So we moved all our items out and swept out the unit. I left a message saying that we had vacated the unit and I didn't want to be charged for the month of April. On Monday I called again (no answers), and even went to the main street office to talk to someone in person. We waited for over 30 minutes for someone to open the office door. no one came. We left and finally got a hold of the manager a couple hours later. She was rude - like she didn't have time for my petty problems, but finally said she would be vacating our unit as of the 31st and I would NOT be charged for April. Well today I noticed that my card was charged on the 4th of April. My husband and I went back to the main street location and were met by the same woman whom I had talked to on the 2nd. She had the same attitude, like I was bothering her. She looked up our unit and it was NOT vacated. She said that she would cancel the transaction. I questioned how it could be canceled when it was already completed.. Finally after a bit of pushing she returned my storage fee and gave me the cleaning deposit back. I will be watching my account for the actual return very closely.nnI will NEVER rent from this company again. I'm sorry that they only have one person working two locations, but that is not the customer's fault and customer shouldn't be greeted by crappy attitudes and definitely shouldn't have to fight to get a refund when their unit is broken into and we had no option but to vacate the unit..

Took care of my issue quickly.

Was locked out on a Sunday when they were closed, management called quickly and helped me get in