U-Haul Moving & Storage of Pueblo

Jonathan and George were extremely helpful and kind. They provided exceptional customer service to us. Uhaul is lucky to have them because sometimes U-haul fails on providing good customer service and good communication to the customer.

I took their u-box service. Initially I said I will need 3-4 boxes and was told to reserve 3 and they would give me 4 boxes if needed more than a month before my out of state move. It was very difficult to get ahold of them, I was never notified before moving date and no communication was made from their side. You know how hectic the move day can be, and the store made it worse when they told me they could give me 3 boxes only. The manager himself was there, I don’t know who made him manager, he doesn’t have any skill of communication. He told me I should be ‘lucky’ that I’m getting u-boxes and threatens to cancel my reservation. Please, if you are reading this post, do not do business with them.

Extremely rude employees, inaccurate billing, reserved items not provided, and they misinformed me about available products in order to bill for additional mileage to a much farther location when product was available less then a mile from my move from and move to locations. I would highly suggest trying Penske, budget, or absolutely any other rental service. After dealing with moving your household, you dont need the added stress of dealing with a location like this and people who just plainly treat you like you are just a sale

This u haul does not have the storage uhaul promised me to be available.nnThis manager does not note his extensions of uhaul contracts due to this renegotiation of the move contract. So when you call and no one at the store answers and you get to uhaul customer service they just threaten $20 per day fee each day until returned even though there is a snow storm and adverse weather conditions making it dangerous to tow trailer.

I am NOT sure why TIRES are not covered if you rent a trailer...nI recently rented a trailer for 4 days, and had to call the servicen# for Tire Repair 2X... They said that if I had NOT bought theninsurance... I would have to pay for the tire repair.... Theynstill made me pay for an extra day due to the tire repair... Is thisnnormal with U-Haul.... YIKES