Members 1st Credit Union

I am a new member and couldn't find my account # to pay a bill. I have talked to dozens of people, transfer after transfer just to find it out. Even though I provided all my personal info they said they couldn`t tell me my account # and I would have to find a branch. Called the next day and could not even get a person to talk to and gave up. Day 3, I finally got a person (after at least 5 times of calling and numerous times of being transferred/recalling just in that day). A rep told me my account info finally and it would not work for paying my bill online or through the phone. I had to once again call back, and after being transferred another 3 times, I was finally able to find someone who could help with my payment. She said the system has not been working through the phone because it duplicates zeros but that is not it because it happened online too. I`ve spent hours this week dealing with this and it has been frustrating. So far, this experience has been the opposite of pleasant and I would not recommend.

I've been a member here (at the Chico branch) for many years and have had nothing but positive experiences. There's rarely a line to see a teller, and everyone in the office is friendly and helpful. Credit unions are local, member-owned non-profits. Banks are large corporations that exist solely to make as much money as possible. So credit unions have a much nicer vibe.

Been with these guys a few years EXCELLENT customer service!!!!!!! & everyone gets the perks not just the people who leave $$$$$ big money in their accountsud83dude04

Excellent customer service and deals for members. Paid off my first loan with them and it was pretty easy to set up everything online. Weekend hours would be very helpful!

Alwsys a pleasure doing business.