The Glass House

Neat place for tobacco and tattoo supplies. Friendly staff and very polite. Lot of interesting things inside, too much to list. Worth a visit and purchase.

The guy working was super helpful! My brother has a brain injury and wears a bunch of hats, masks, all sorts of things all over him. Dude was really polite about asking him to take off his mask (not the covid masks, it was like a ballroom type mask) and was really understanding. This has been my favorite smoke shop for along time and this experience just ensures I'll be back.

One star is too much!!! I literally just left the glass house, never to return. Worst overall experience I’ve ever had!!! I needed a piece and was pressed for time, so I went to the closest head shop by me that I knew had legit products and fair prices as I’ve shopped there before and always left satisfied. However this time was much different! First the guy working overcharged my card by $12.??. Then when I noticed, he had no idea how to give it back to me. He called 100 people with no answer until he finally got an answer and I’m assuming, at that point, an answer for my problem as well. He proceeds to inform me that in order to get me my $12 back, he has to call the merchant and cancel the sale and then recharge me. Having no other option, I accepted. After about 30 minutes go by while he’s waiting on hold for his credit merchant, and I have places to be. I tell him this and offer a solution, he give me $10 cash back and call it even. He tells me he can’t do that because they would be losing money. What?!?! I call him out on his faulty math skills and his response is that they don’t get the money from their credit/debit card sales for 30 days so if he gives me $10 (which, remember, is $2 .?? less than he overcharged me). He then tries to say it was my fault that he overcharged me $12.??, because he (falsely) told me the total before he processed the payment. This is 100% false!!! As soon as I saw that he had charged me $33, I brought it up! The merchant finally answers the line and is ready to cancel the transaction and at that point I’m ready to just take my refund and leave, but I’m informed that I can either let them cancel the original sale and buy the bowl again (In which case I would get my money back at 12am) or they can refund me the $12.?? difference back alone (taking 3-5 business days), because NO REFUNDS is their policy. Bottom line, they sell serviceable products at a fair price, but the customer service is absolute garbage. I will never shop here again and wouldn’t recommend it to my worst enemy!

I think the service here Needs attention I asked the gentleman working when I first walked in the store if you could answer a couple questions about tattooing I figured due to the fact that they sold tattoo equipment they would have a little bit of knowledge but I was wrong the gentleman‘s reply was I don’t know anything about tattoo so I cannot answer any questions I then replied I mainly wanted to know about ink what’s the most popular Ink and his response was popular doesn’t matter good is what matters Well I’m sorry to say if I took it wrong but I feel that was a rude answer normally when numerous people buy the same product it means it’s popular But regardless I don’t see myself coming back to the store everything they sell in the store for tattoos I can get online and I don’t have to drive an hour out of my way to go there my whole reasoning for going to that store was hoping that they could give me some inside knowledge but they obviously don’t offer that there

Friendly staff at the Akron location. Decent pricing on most things. Worthy spot.