Brunswick Subaru

Never, ever again. Horrible experience with Sales, Financing and the Customer Service Team overall.nnTurned my lease in for a newer version - car was scratched and dirty. No good solution was offered and I never got an apology or offer to fix the scratches or detail the car. Anywhere else would have gone above and beyond. I was told the paint guy works specific days/times and with that info I would have had to take a day off work. I am still waiting for a call for someone to fix the issues. The salesperson, John, pretty much didn’t care after I drove off the lot. He was a great salesperson prior but sadly, things were much different this go around.nnOnto financing, Matt was the financing rep. I was told by Sales (text messages saved) that my payment made on my old lease would come back after the loan was fulfilled. That didn’t happen. The bank confirmed the payoff inquiries - those didn’t match up either. No one called to go over this but I am out my last payment on my old car unnecessarily. I was told I would get it back and it didn’t happen. Again, poor customer service and in financing when things don’t add up it really leaves a bad taste in your mouth. I won’t be back. And again, no call from financing to explain and/or fix the issues. I would love a call to discuss from Matt ... Norm ... Mike ... anyone?nnI don’t recommend this dealership to anyone. I have shared my experience with family and friends. I have shown the bank log, the text messages, and my lease paperwork and it is alarming. I love Subaru but won’t ever recommend Brunswick Subaru to anyone.

Patrick is top notch. I truly appreciate his help. He did everything in his power to make me happy, and he succeeded. Best car dealership in Ohio/Midwest

Great buying experience- Matt Riley was awesome! Would definitely purchase another vehicle from Brunswick Subaru and recommend anyone interested in a Subaru to go here! Thanks Matt for being so accommodating!

I was in a car accident that left my old Subaru totaled and purchased my new Subaru Impreza from Brunswick Subaru. The whole process was seamless and my salesperson (Mathew Riley) even went out of his way to provide me with documentation of my rental car return when the Enterprise in Medina tried to claim that I kept the car longer than I actually had it.nnI would highly recommend this dealership to anyone interested in a Subaru as well as recommend they work with Matt. Quick, seamless service and a wonderful buying experience. Keep up the great work Brunswick Subaru!!

Easy no hassle buying process.nContacted them for quotes via website. Very responsive with texts and emails (but not overwhelming).nShowed up to test drive and drive the car.nRay was great!