Chrysler Jeep Dodge Ram of Willoughby

First off I just want to say, I got a decent vehicle I wanted here and am happy with my purchase. The reason I have to give a poor review is because I was put through the ringer by my salesman... three months prior I bought a new truck from their sister location in Wooster and was extremely pleased with the experience, I would go there again. But WILL DAVIS-HEREFORD my sales guy decided to lie about every single thing I asked him. First lie, does it come with a warranty? Answer yes it’s still under manufacture warranty. Second lie, I asked if they could ask to lower the price $500 from selling price to stay in the payment price I could afford. Answer was I’ll ask my manager, then yes. Once in the Finacial office signing to purchase vehicle, I read the paper saying it was not lowered $500 so the salesman was called in and denied he ever said yes. Then he turned his yes into, no I never said that, I said that if the banks would approve the lowered price and they would not. That literally doesn’t even make sense. Last lie, that wasn’t even necessary but he had told me I would get a full tank of gas and that didn’t happen either. Ultimately I have been taken advantage of, $3500 for a warranty and ,$500 more then I agreed to with my credit already ran, at that point what we’re my options? So here I am. Hopefully I can prevent Will from taking advantage of some people.

Excellent service from the entire dealership, and particularly Moe! He was awesome, knowledgeable, and trustworthy. He answered all my questions and provided me with all the information I needed to guide my decision into buying my new car! Highly recommend this place!

Don't waste your time with this place people. There was a good deal for a 2017 Toyota Corolla, called up, asked to take it on a test drive and asked if it was sold. They said it was not sold and we scheduled a test drive that day. Took the 45 min drive all the way up there and right as I got there they said it was sold and proceed to try and sell me other cars. Typical scam dealership not caring about your time, just want to make a sale and take your money. Absolutely would not recommend.

Drove 3 hours to buy a Jeep Grand Cherokee Trailhawk we found online. Spent 3 hours at the dealership also. Husband asked to have the bully bar removed before we arrived because we didn’t like how it looked. It was removed, along with the red tow hooks that were never put back on. We didn’t notice they were missing until we were home being that we were a bit tired from the drive and also trusted that the salesperson was honest. Contacted the salesperson, and she replies that there’s nothing she can do. How about you can put them in a box and ship them to us? We paid for them. Also, we explained to her that we liked this Jeep because it already had the black wheels, which would save us some money from having to buy new ones. She passed them off as being upgraded by the previous owner, but upon closer inspection once we got home, we found that the wheels were dipped and starting to peel on the edges. Again, nothing this salesperson is willing to do to make things right. $34,000 for a rip off Trailhawk that we now have to buy wheels and tow hooks for. Disgusting. Still waiting on that call from the manager. Spend your money where you’re appreciated as a customer, not just a commission. Once they get your money and you drive off the lot, your satisfaction is no longer a priority to them.

Overall the entire staff was warm and welcoming. Very professional and efficient...Best experience I've had at a dealership in years. Big thanks to Edwin and Matthew.