MERCY AFRICAN HAIR BRAIDING

I came in from out of town and desperately needed my and my daughter's hair done. I found Mercy's close to the hotel I was staying in. I called and was able get an appointment that day. I think the woman who did our hair was new to the salon because of the instructions she was being given but she was polite and did a really good job. I wanted crochet dreads but I have traction alopecia around my edges so I was worried she wouldn't be able to do it but she did and covered the bald spots! My only critique is my daughter and I both have natural hair and She didn't know how to correctly handle our hair. Other than that my experience was very satisfactory. I'd definitely recommend.

I am just now leaving the shop and am completely caught off guard. I have had my hair braided there 3 times before and had a wonderful experience. Mercy herself has never been my stylist though. My appointment was for 11am and when I arrived there was another client waiting for her as well. He was to be taken first. I expressed to Mercy that if she had only called to tell me that I would have saved money on daycare by dropping my baby off later. She wasn't exactly nice about my comment. I waited as I really needed my hair done. An hour and a half later as I go to get in the chair I asked her for a table to put my drink on. She said they were all being used. She had 4 storage bins that were the right height for me to use. She told me to just hold my cup. That was all in retaliation for my saying it was inconsiderate of her to not tell me that she had double booked. Then she proceeded to tell me that when you go to a stylist you aren't guaranteed an appointment time. Well if you go an unprofessional salon that's what happens. I don't give my business to unprofessional establishments. I admire the artistry of the African braiders but I find most of their attitudes in business extremely harsh and entitled. I will not kiss $@& to get my hair braided. I don't believe I was being the least bit unreasonable. I didn't ask for a discount. I didn't yell at her. I pointed out an act of unprofessionalism. If you don't want to hear about your unprofessional acts don't commit them.nEdit: It should speak volumes that she refuses to accept valid criticisms. Most businesses that receives bad reviewers reach out to the customer to resolve the issue. She would rather leave a nasty remark. Sad!

Normally Mercy African braiding salon is a great place to get your hair braided. Typically they are on time, fast and friendly. When I went to get my hair braided today everything was the complete opposite of professional. I had an appointment scheduled for 9am, no one was there. I called the number listed for this location and was told someone would be there in 5mins. A braider arrived, but not my braider. I waited 30mins as the braider that was there called to see who was scheduled to braid. The braider finally arrived over a hour later complaining about the fact that she was the only braider the day prior. No discounts for the inconvenience were offered nor was an apology. Very unprofessional and bad business.

When asking questions about styling of hair. Mercy speaks loud and argumentativenWill stop doing your hair and go to some other customer's .I didn't go there for that .I would never recommend any one that I know to go there.and she braided my hair like she wanted . I just wanted to leave.my

Friendly, warm and caring. Mercy takes great care in how she treats your hair, her technique is precise and very very neat. Been coming here for 8 years; wouldnt go any where else!!!