Planet Fitness

I like this gym but can you tell me when you guys are going back to 24/7 ? When you guys are 24/7 I feel less crowded because I can get their super early when no one is around but since you guys open at 5 it’s like everyone’s their so it’s doesn’t make less crowded. And as long as I know there is no no curfew problem so I hope you guys are going back to 24/7

Gym is pretty clean and there’s usually enough equipment however the majority of the staff is rude and unprofessional. If they are not on their personal cellphones ignoring you at the front desk, they are talking to each other about personal issues while members are standing there waiting to be acknowledged. They also pick n choose who they want to in force mask or tanning eye wear policy. Some walk right in w/o either and some are chased down and demanded to show proof of both.

Great place to go for both the seasoned fitness expert and the beginner. Friendly atmosphere and employees, great amenities, cleanliness is next to none

Worst customer service ever.nSo I have been a member of Planet Fitness for 10 years now and I used to bring my kids with me to every location as a guest. So today, I came to Parma with my daughter who is 15 years old and she has no ID yet and they ask me for her birth certificate to scan it? I was like what? Is the first time I heard that because I always sign a waiver and they put them on the system. So the girl on the front desk told me if I don’t have the birth certificate she cannot workout today. And I was like what? The club closes on one hour so I didn’t had my workout done either. But the thing is she said that is a “policy” and when I asked her in what part of the policy says that because I want to read the document and se it with my eye and I don’t want to think she was mading that up, she never found it. When I told her that my daughter goes with me to any club and never I was ask to provide that the other one who also works there asked me, to what location you go with her? I mentioned her all the locations and the unprofessional “lady” answered me back, Why you didn’t go to those locations with her today? I was like, I live around here and you know what that is not your problem. No I know I have to explain why I choosed to come to this club today ha? When I asked for their manager name they said they cannot tell me that info because that is “personal information” and they cannot provide that to me. Ok so, I went to the website and in any place says anything about any birth certificate. They say if something happened she is the responsible but NO. Me as a parent I sign a waiver and I’m the only responsible for my daughter. That is what I have done in all the clubs we visited before. I’m so disappointed. your employees need more training on how to treat people and also a customer service training. Because she never showed me that “policy” and the other girl OMG she was the worst. Asking me Are you ok? Because you are starring at her. I was hello yesss I’m waiting for the info that I’m asking for. She was so disrespectful.

This place is cleaner than any place I ever visited the people there take good care of things everybody's nice to you this is this is an example of a Jim that should never be closed due to go covid-19