Cleveland Auto Mall

My experience was actually phenomenal. They helped my get my first car and they were so nice and honest. My car turned out to only need a couple fixes, such a steal.Definitely buy here, just ask every possible question you may have, they will answer everything truthfully.

The car we purchased had some issue driving home, they lived up to the challenge but more issue arising. Just becareful buyer.

Bought a vehicle and paid more than the advertised price. They did some hack repairs on it they lie and are shady. Don’t buy from here . Pay a little more somewhere else and have peace of mind.

What can I say? You get what you pay for!nI had been looking for a newer model Infinity QX60 and finally saw one online at Cleveland Auto Mall that was about 2k cheaper than I could find most other places. I am from Columbus and my wife's family from Cleveland so when we headed that way for the Thanksgiving holiday the opportunity presented itself to check out the vehicle. Immediately when I got there I was skeptical because there were a lot of older cars, junk and scrap as well. In fact, the car I purchased is the most expensive I have seen them advertise. When I was about to leave I was approached and I said that I was looking for a particular vehicle but don't see it and he said that the nice cars are in the garage area and took me to it. I thought I had potentially found a diamond in the rough as the car appeared to be in good condition and the salesman said that it was a former rental. I test drove it and the cabin seemed a little loud on the highway but the area was not great and the roads around were raggedy. I mentioned that it seems nice but was a little loud but sounded better on the smoother streets. I asked if there is anything known that is wrong with it? The salesman said no, he said there was just a little touch up paint and pointed to the rear passenger side panel. I looked and didn't see anything too noticable. I did say that the rear lift gate was opening but not closing on it's own. The salesman said that would be able to be fixed by factory warranty.nnFlash forward. I go to Infinity dealership to get the liftgate fixed. They tell me that the sensor was broken and tucked away in the door, there is a very slight crack in the rear brake lights, the rear glass on that side had been replaced (remember the cabin noise I was referring to) and the quarter panel wasn't quite right. In other words, ithit been in an accident that was NOT DISCLOSED and I was quoted a couple grand just for the brake assembly and lift gate fix not to mention redoing the quarter panel correctly if I want go do that. I called Cleveland Auto Mall after they ignored my emails and finally got in touch with them. They brushed it off saying that I could resell the vehicle if I am not satisfied, not offering any real solution. After a second call, they sent paperwork and my signature appears to be forged. I advised this when it was sent and did not get a response.nnI would have been much better off just springing for the extra few grand and avoiding these issues and the extremely shady business dealings of this place. If you buy from here just know that you are getting vehicles that have a history that could end up costing you more once everything is uncovered.

Very nice people,Easy to deal with