Wingate Heating Cooling Plumbing & Electrical

10 months ago, I first needed someone to repair an outdoor faucet, I contacted Wingate and they sent someone over soon . The experience was good, the tech was very helpful who told me about their monthly plans .. As a nervous homeowner worried about home emergency repairs, I signed up for one of their monthly plans where I was assured I will be one of their preferred customers and in case of any emergency, they will help repair our issue as a priority..nnIt seemed a good safety net.. a business that offered heating, cooling, plumbing and electrical services all..I had a peace of mind that I could call them if I ever had an emergency repair need, even though I had to pay 20$ monthly for their Silver plan ( 240$ a year) ..nn10 months later.. I truly had plumbing emergency, frantically I called them to request a plumber to repair .. Firstly, no plumbers were available.. They said they will call back after talking to their plumber about when they can come over to repair at the earliest..nnafter 3 hours of waiting, I finally got a call back; the earliest they could send a plumber for emergency repair was 6 days away! Almost a week!! Talking to the customer care , it almost felt they had only 1 plumber!nnSo much for the safety net.. anyone who had a plumbing emergency knows they cannot just wait 6 days..Truly disappointed , I always thought , signing up for their monthly subscription plan, they had your back when you needed them.. but I never been so wrong

I really appreciate Wingate's customer service and professionalism. I called them at 4pm on a Friday, thinking there was no way they'd have someone available to help me at that time, and a technician was at my house within 40 minutes. Ty Hendricks was friendly and conscientious, and he was able to quickly fix the problem. I've had a great experience every time I've contacted Wingate, and I think they do excellent work.

We replaced a 1980's A/C and oil heat with a whole new heat pump and A/C system complete with humidifier, air cleaning system and a new thermostat. Noah, Andy, Billy and Chad were on time, attentive to detail and cleanliness and finished a HUGE job in 1 day. They made sure they went over every aspect of programming and maintaining the components, the filter sizes, etc. before they left. Highly, highly, HIGHLY recommend them!

I called in the morning about having our AC looked at and Wingate had someone out there that afternoon. Our technician was very thorough and kind. He was on time and did not leave until we had a plan that we all agreed to. He explained everything in detail. I would use Wingate again and recommend Ty!

Life saver!!!nMy thermostat stopped working yesterday I guess. ...Walked in this morning and it felt like 100 degrees in here. Called Wingate immediately and explained my problem.(you gotta understand it was 27 degrees outside and snowing).. spoke with the receptionist and she was very nice. Later that morning Ty (one of wingates technicians) showed up he was very safety conscientious wore a mask and booties for his boots. Asked if any children were sleeping so he wouldn’t disturb them too.nWas very quick to fix my problem and I opted to have my furnace cleaned and serviced...nWhich was in need of. Can’t thank Chris enough for taking care of my situation. Highly recommend calling Wingate!