Jeff Wyler Forest Park Collision Center

I had Jeff Wyler Collision replace a lock assembly on my car door. The price they quoted was fair - better than other quotes I received. The finally price was very close to what they quoted. But they are horrible at returning phone calls. As a matter of fact, they don't return messages left on voicemail. After I got my car back, I noticed there were dirty footprints all over the back of my car. After they fixed the lock assembly, they NEVER bothered to clean up the footprints in the back of the car. They are on the seat, the backs of the front seats, the doors, the console. I did take pictures and I did call to discuss with them before writing a review. But no one has bothered to return my call.

Very good at doing body work on your vehicle, nice staff also

Very nice guy and a reasonable price

I had minor damage to my back door on the driver's side from a car accident which I was told would be a simple fix. They told me it would only take 5 days to fix. It ended up taking 15 days due to multiple issues. When they first told me my car was ready for pickup, they replaced the door with a used door from a junk shop. My insurance specified I was supposed to get a brand new door completely. The used door they gave me was not painted properly. It had grease and dirt they painted over so it looked smeared and there was a giant scratch on it. I had to wait for them to fix that. Once that was fixed, there were new problems that weren't there prior to dropping the car off originally. None of my doors would lock, the windshield wipers on the front of my car were completely detached. The interior lights of the car would not come on, the tire pressure symbol and ESC Lock symbols would not go off. It was giving me a warning symbol saying my hatch was open when it wasn't. I've only had my car back one day and now, the handle on the inside of the door on the driver's side broke off. I plan on getting that fixed elsewhere because I refuse to have this same person work on my car as they either don't know what they are doing when it comes to fixing a car or got mad that they had to repaint my car because they messed it up the first time and decided to damage my car on purpose because of it instead of taking pride in their work and being professional or are intentionally messing up my car to try and make me come back to fix it so they can get more of my money because they think I am some ATM machine. Just can't trust my car in the hands of an auto mechanic who has messed it up too much now. It shouldn't have taken 3 trips to this shop to repair what should have been a simple fix and what shouldn't have caused additional damages. Only reason they get one star is because the team working in the office were friendly and professional. I only chose this place to get my car fixed because I start my job early in the morning and get off work late so by the time I get home, most auto body shops are closed, making it hard for me to drop off and pick up the car. While their office staff is helpful, I highly recommend looking elsewhere if you want a professional mechanic you can actually trust. Better to have your car in the hands of someone reliable that will work on it properly than someone who isn't going to provide good quality service and would rather damage your car more than actually fix it, especially if you only have one car for transportation to and from work.

Progressive suggested this as a preferred shop which just means they've negotiated for the insurance company to have a better deal. It does not mean all the work will be done correctly the first time. To get everything completely fixed required 4 separate trips and rental cars for me. I've given 2 stars because the customer facing people are nice and willing to work with me.nEdit: Updated the number of trips and lowered a star. While the people were nice, I would not recommend getting your work done here.