Starbucks

I love Sb the briasta ✍ good morning on my cup which is very sweet and they know my order by hard. Some of them will ask me if I want the usual which is cool. Very friendly.

I've passed by numerous times seeing the line through the drive-thru and going on. Today I was desperate and stopped. I'm in line for 14 minutes already and they're still five cars in front of me. There has to be a better system for them to have people pull up and move people through it's going to be 25 minutes half of my lunch break before I'm back at work for one bloody cup of coffee unacceptable.

Coffee was good, and the baristas were nice and polite. They seemed to be very shorthanded so the service was a little slow.

To Whom It May Concern,nnI visited the Kenwood, Ohio location that is situated in a small parking lot across the street from the Kenwood Mall this afternoon. I requested a frozen coffee and the order taker asked if I was looking for an iced coffee. I said I was looking for a coffee beverage that has blended ice and a little flavoring. He said a Frappuccino is what I needed. I said, “Oh a Frappuccino...okay! Can that be made with 1/2 the flavoring?” I was told yes. So I pull around and wait behind at least two cars who the window employee actually was telling and laughing about how a customer just ordered a “frozen coffee”. I didn’t say anything when I was at the window but after I left I noticed that my drink didn’t taste like it had any coffee in it. Not only did this person fail to listen to me and try to help me order the item I’m looking for...he ridiculed me to other customers not knowing my window was open and I heard everything! I check with a friend who used to work at Starbucks long ago and was informed that my order doesn’t have coffee. She said that I should’ve been told to order a cafe frap with the flavor I wanted and they can reduce the flavoring/sweetness like I asked. I rarely buy coffee out as I have freshly ground coffee delivered to my home on a weekly basis. I am not looking for a $5 coupon as I won’t come back. I have attached a photo of what I was served and I feel like he knew he was giving me something I didn’t ask for and that is terrible customer service. Also, I wouldn’t be as upset over him making fun of me to other clients had he bothered to get my request right.nnKind regards,nnBeth Buckley

Extremely slow for two drinks and a line of four cars. With five people visibly standing together inside, I have to question if they had just hired so many people they had to pass the ingredients down the line to the guy by the cups and then pass the finished drink back. Either way, a pretty lousy experience. My drink was normal, but my girlfriend's matcha latte must've either been the last of the matcha or just green food coloring, because it had no flavor.nnPretty disappointing standards wise for a huge franchise.