Finish Line

I wish there was an option to give negative stars, I had spent over $3000 there this summer and I usually don’t try on my shoes because I am usually in a hurry, time is money. But upon realizing one pair out of the five pairs I bought on one particular trip did not fit me how I like so I went backFour days after my original purchase to possibly get another size or my money back. Management said that the shoes were worn down and it had been worn so they would not give me a different pair or my money back I literally tried the shoes on and took them off and never had worn them.They pointed out that the Nike symbol on the inside sole of the shoe have been worn out to the point where it basically wasn’t there but the other shoe seem to be in flawless condition the Nike symbol was there so obviously it was a defect from the factory But regardless I will never shop at Finishline again they were very rude and I will take my business elsewhere. Just to be spiteful toward the manager I walked to foot locker in the same mall and bought 10 pairs of shoes including the ones that did not fit properly from Finish Line and made sure I walked past so she saw me. I hope that girl gets fired because she is horrible with people if you can’t Work well with people you should never have a job in customer service. That girl alone lost finish lines company at least $15,000 a year from my business and hopefully more once I spread the word to my colleagues.I apologize if there are any typos as I am driving and using talk to text

Good prices, no service

Don’t shop here

My husband had not had his feet measured in a couple of decades. He was having some issues with his feet that we suspected were caused by ill-fitting shoes. The people at Finish Line measured his feet and set him up with a new pair of Nikes that were half a size larger than the shoes he was wearing when he walked in the store. He loves his new shoes, and we had a great customer experience.

Bad customer service and manager has very bad attitude. Corporate is no better and will not respond to any store issue you may have.