Map
Detailed Information
- Place Types Car repair
- Address 930 N Memorial Dr, Lancaster, OH 43130, USA
- Coordinate 39.7248128,-82.6081579
- Website https://locations.thetirechoice.com/oh/lancaster/930-n-memorial
- Rating 4.4
- Compound Code P9FR+WP Lancaster, OH, USA
Openning hours
- Monday 7:30 AM – 7:00 PM
- Tuesday 7:30 AM – 7:00 PM
- Wednesday 7:30 AM – 7:00 PM
- Thursday 7:30 AM – 7:00 PM
- Friday 7:30 AM – 7:00 PM
- Saturday 7:30 AM – 6:00 PM
- Sunday 9:00 AM – 5:00 PM
Photos
Reviews
I tried 3 different shops before finding one that could help me quickly.nnThese guys did amazing, they got my tire repaired in maybe 30 min total only because they were teaching a guy.nnThe guy at the front desk was good at explaining and they put my tire back on, put my spare where it goes and off I went!nnOverall amazing!
I can say their customer service is excellent. They explained everything to you and they are willing to work with you. They try to put you at ease and they want you to ask questions. They will help you understand what you need & to find ways to help you cut expensive. I feel very good about the quality of their work.
I got great service with them had an oil change, new shocks, struts, and alignment. I was treated great! I will definitely use TJ, the shop manager as my go to auto mechanic.
These guys are very nice and not out for your money. I had my tire checked by someone else and they told me to get a tire... long story short I bought a car with brand new tires on it and the drivers side outer wall was split and couldn’t be replaced, took the tire to Tire choice and they wanted to double check that the tire actually needed replaced instead of taking my money. I greatly appreciate that!
If I could rate this zero stars, I absolutely would. I was scheduled for an oil change and they checked my fluid and put air in my tires. All was well, or so I thought. I parked my car at home and did not touch my car until 2 days later. Discovered my rear driver's side tire was completely flat. I called them almost immediately and explained what happened to an employee (Ryan). Was told around 12:30 that he would personally come to my house, which is right down the road, and take the tire back to the shop to repair it as long as it was cleared with the manager. So I waited and heard nothing for 2 hours. I called back and was told he got too busy to do it at the time and would call me by the end of their business day. Never got a call back. So I called and spoke to a manager who had no knowledge of the situation and I was basically told that anything he told me would be on his time and not associated with the company. Was then told that the employee I had spoken to the day before was supposed to be working this morning but wasn't there and the manager couldn't get ahold of him. So I was told the company doesn't do house calls and doesn't associate with any tow company so any towing would be completely on my dime. Was also told that there was no way of telling what happened to my tire after it left the shop.. basically telling me they weren't responsible for my flat.. Manager said he would continue to try to get ahold of Ryan and I would get a call as soon as he did. Between 9:30am and 4:30pm, I had my tire replaced with my spare so I could drive it to Discount Tire off Memorial Drive in Lancaster where I made an appointment to get it fixed. THIS mechanic was absolutely amazing and discovered that my valve stem EXTENDER had been cracked. He replaced it with a regular stem cover, checked ALL my tires and charged me absolutely nothing! Be careful going to this place. They DO NOT do their jobs properly and they WERE RESPONSIBLE FOR MY FLAT! Thank you so much for jerking me around for damn nearly 2 days. (And mind you I went in for an oil change and came out with an unrelated issue) And thank you Discount Tire for actually fixing my tire and doing your jobs! I will be leaving an amazing review for them. Beware this place! ud83dude21
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