Tarantella Pizzaria

This review is more so I can hopefully get the owners attention. I ordered a Buffalo chicken wrap from here Sunday 11/22. When I received the wrap and opened it, it completely fell apart on me. The contents of the wrap fell on the table, on myself, and on the floor. I over looked that annoyance and tried eating it with a fork. The chicken in the wrap was cold a chewy and inedible. To be honest, from first glance I could tell it was made carelessly and with little to no effort. I called back and very calmly and kindly explained what the problem was and nicely asked for a refund. The “boss” was put on the phone and it was down hill from there. He started off by telling me that he did me a favor by making me the wrap because it is not on the menu. He then proceeded to tell me that “it’s a wrap, they fall apart”. No sir, all wraps do not fall apart. When I tried speaking he kept talking over me and that is when I became more stern. I guess he did not like that because when I tried explaining again that the entire wrap fell apart on me, he answered me with “what do you eat up in the air that it fell all over you and the floor?” What?!?? I became livid and again tried talking to the man who insisted on disrespecting me and speaking over me. I yelled so he would hopefully stop so we could resolve the issue and he hung up on me. I called back and got hung up on again. I called a 3rd time and had to speak to the “boss” like a child and calmly ask again for a refund which I was told I’d get. I have yet to receive my refund. When I called today 11/30, I asked to speak to who ever is in charge of refunds and I was told he would be in tomorrow at 12:30.nI worked in a restaurant bar/pizzeria for 9 years. I have been in the customer service industry for 12 years, and never has anyone ever spoken to me like that. I know what it is like to work in a busy place, I understand the stress but never have I ever spoken to a customer like that, especially when the customer was nothing but kind and calm. I very much hope the boss is there tomorrow to issue me my refund. I now order from Turiello’s, they are so sweet and the food is very good.

I've been eating here for 20 years, they for sure was once Rockland best pizza. But has fallen off that throne for the last few years. Just ordered a pie today with topping for delivery. Cleary was old pizza, fresh topping, and burnt from the reheat. I'm not ordering as much any more, they lost a good customer.

The pizza is amazing, with a great range of toppings (banana peppers!), and they get it ready at lightning speed. The mozz sticks are a disappointment, because they were clearly just the frozen kind, but the zucchini sticks are made fresh and they're wonderful, and very generously portioned. Great wings too.

This is a great place! Went with my whole family. They have great tasting pizza!

Very good pizza. One of the few places with whole wheat crust slices! I go there just for their whole wheat veggie pizza. Very, very courteous, friendly place. I live far away but it's worth the trip.