Victory Honda of Ontario

Over the summer, I visited this location in hopes to purchase a car. I looked at a 2017 Honda Fit. I never bought the car because it was way over our monthly budget. Fine right? Nope. Since the summer my phone and mailbox has been loaded with spam call and letters all about my Honda Fit “warranty”. Strange how the only place I’ve ever looked at a fit was at this location. Couldn’t stay within a set budget, but can sell peoples information? After purchasing and leasing cars from other dealerships I have never had as many spam call and letters as I have after visiting this location, and I will never visit location again due to this. If you want to receive countless calls and letters be sure to visit victory Honda!

Very poor customer service. I explained to them multiple times to the service team along with adding it to the drop box information envelope and I was assured that it was complete. Yet when I picked my vehicle up only half the service was performed. There excuse was they make mistakes. I hope me and my family don't pay with our lives because they made a mistake with my airbag recall replacement.nnUpdate: The customer service manager reached out to me and asked for a second chance. I was able to get the service I had requested with prompt and in a timely manner. He assured me they are making every effort to meet the customers needs.

Recently moved to beautiful Canandaigua, our family expanding and even though I wanted a Truck... the reasonable and practical option was the minivan.nnNaturally I looked for every possible van review out there and only 1 minivan was constantly mentioned for being the best, the Honda Odyssey.nnVictory Honda isn't too far from us so I decided to take a look at their inventory, website was nice with great photos so I decided to take the next step, calling in to set up an appointment to test drive. Now, I usually hate this part because you'll get some arrogant car sales bro-dude, well not here. I was connected to Ann, my sales person.nnWe showed up to the dealership with my 2 and 1 year old, any parents reading this know this can be a tough outing. We were warmly greeted by staff (including Bill the manager) and Ann was there every step of the way. She answered all our questions, was personable and great with our little ones. Never felt pressure, yes we were conducting business but we never felt like the dealership was pressuring us to buy right that moment. Anyone who's ever had a bad dealership experience knows what I'm talking about here.nnAfter the test drive my wife and I still needed more time to think and budget,we said we would take some time. Ann and 1Bill kept in touch, never pushy. We had some back and forth discussions and finally settled on amicable terms. We went back to the dealership and the process was fast and streamlined, I loved it. The price you agree on is the price you get, there was no bait and switch. Scott the finance was great, very personable.nnI have to mention Katie, who was also another super star. At times our 2 year old son would get a little bored and out of control, this could have easily killed the deal simply because we wouldn't be able to stay at the dealership long enough to sign anything. She was great with him, patient and caring for him, took him around and even played with him... it really meant the world to us. Thank you.nnHonda to me represents reliability and practicality. Victory Honda of Ontario delivered service and quality, it's a pleasure to have done business and my family and I look forward to doing business with them again. We love knowing that we have a quality product and a quality team behind us. We love our new Honda Odyssey and Victory Honda!

What is up with this dealership? I’ve always had great experiences at Ontario Honda/Victory. But today I sent a family member here to test drive and the sales manager (not the sales rep, the sales MANAGER) became totally condescending and rude to them. So disappointed to have offered a strong referral. In looking back at other reviews here I’m now sensing an troublesome issue with the sales manager’s condescending attitudes toward customers. What gives?

We bought a Honda Accord from Ann yesterday and she was professional and not pushy at all. Would definitely go back to her again for our next Honda. Everyone at the dealership treated us nicely.