Isaac Heating & Air Conditioning

They Just installed brand new furnace and central air for our Syracuse house. All work was done just in one day. They work very efficiently and professionally! The best part is they have best price!!! Very reasonable! All their staffs are nice and friendly, and very patient! I am so lucky that I have them! I wanted to say: thank you guys so much! I really appreciate it!nDefinitely recommended!

Quoted $89.95 for service call. Handed a bill for over $300 and nothing was done or repaired. Tech was a really nice guy. But company communication is awful!

Absolutely impressed with the work done. The first person I dealt with was extremely helpful and explained thoroughly what the diagnosis was and why the furnace needed To be replaced. Next I met Tyler the project manager who was one of the best people I’ve ever dealt with. He was very personable took time late in the evening to help me fill out necessary online forms. He was in constant contact with answers to any questions I had. Tyler also took the time to bring over space heaters while we waited for the installation to make sure my family had heat. Through a process that is not ideal for anyone especially at the end of October in this area he made the situation stress free and made us feel great about what we were getting. After I thought it couldn’t get any better the installation crew came over on time and were finished hours earlier than expected. They were able to make an adjustment to the project that was simply to eliminate an eye sore. This task took a little more work but the gentleman said, “I take pride in the job and want it to be done in a way that looks the best”. Hiding the exhaust pvc pipes in the ceiling was something that wasn’t gonna be possible until he took the time to find a way. I’m extremely satisfied with the outcome and everything leading to it. In years past I’ve used companies like Murray’s and the customer service was nowhere close to this. I recommend anyone that needs HVAC work done to go through this great company. Thanks again for the great experience!

I was looking to schedule an appointment for service on an existing heating system. I spent 45 minutes working with someone on their online chat to schedule the appointment. After all this time, the customer rep apologized and said they would call back soon after to finalize the schedule. I never heard back, but I called to follow up the next morning. At this time they said they weren't taking new appointments in my service area and they 'didn't know why i would have been told different the day before'. Complete waste of time. Poor communication and scheduling.

Isaac heating cooling came and cleaned our furnace in August the guy said it needed to be deep clean deep cleaning must mean cleaning out my pockets so in October they came in they came in and did a deep cleaning and then they couldn’t get there furnace working right so they taped off the fresh air vent because the furnace was putting too much carbon dioxide into the fresh air they charge us $618 the inducer fan was bad we had to call another company to fix it I would not recommend them to anybody you can tell when they don’t know how to work on a furnace when they don’t know how to get the panels off and plus our manual came up missing after they left