Upstate Empire Fitness

Absolute best gym in the area. The staff, owners, coaches and patrons are just outstanding. Really great atmosphere for beginners like myself or body builders. The equipment and facility are spotless too. Overall I am so happy I switched over to Upstate Empire Fitness.

I called on two occasions asking if there was a military discount and they said there was.nnWhen I showed up, they said that the discount for a year and they would not accommodate a short term discount. The front desk girl was rude and unadaptable. However, I agreed to the one month pass to not argue with her and move on.nnI tried to be nice and we even chatted for 40 minutes as she helped me shop for store merchandise. I spend over $100.00 in merchandise.nnThe military reassigned me somewhere else the next day, so I called back to ask for an amendment to a $10.00 day pass could be done. I even offered paperwork to prove what I said. I also mentioned that I did spend over $100.00 in merchandise too.nnThe manager accuse me of being rude and raising my voice to her employee, the one who was rude to me, who was eager to sell me over $100.00 of merchandise and a $45.00 membership and because of that they would not accommodate my request even though it is only the owner who makes the call from what she said. When it came to that she had no problem taking my money and pretending to be friendly. This was obviously an act.nnThe manager refused my request and used that as an excuse to not refund me and sighted the contract I signed.nnThey have military flags everywhere, however they do not adapt to military soldiers who come and go, or provide basic customer service, give attitude and want only their money.nnTheir shower (only one) was disgusting, pubic hair and underwear fluff everywhere. Their sauna is a walk in closet that burns you with all the meddle edges and screws. No one wipes any of the equipment and it is not enforced by staff. For the two hours I was there I not see anyone wipe down anything.nnThey were already closed down for a covid outbreak staff said in the past. They have a book to sign in for contact tracing however they do not enforce it.nnChipped walls, moldy smell, drafty, with entitled staff with the poor customer service or interpersonal skills.nnThis is not a positive space for military, they only support the troops superficially to get money, not willing to tolerating military movements or culture.nnI do not recommend this gym to any military, or civilians.nnSupport the troops is NOT just a slogan.

This gym is very well kept and extremely clean! The floor plan with the positioning of gym equipment makes it easier to navigate the gym and your workout. Overall, great atmosphere!

Nice environment nice people. I wish it were a little more affordable.

Updated equipment that is organized and neatly distanced from each other - no clutter or jungle gym. There's also a big focus on the community by hosting competitions, even featuring their progress photos, personal bests, and by having their signatures on their walls.nnIt features everything from cardio machines, turf, group classes and power lifting equipment. Affordable and modern. A real gem that's proud to represent New York.