Bill Rapp Subaru

Jen and the express service team were amazing! I have a 2003 outback so for them to work on an older car I really appreciate it! Very reasonable prices. So happy to have a dealership for Subaru service on my beloved Subaru vehicle.

I have a 2019 Subaru Outback that I purchased through Bill Rapp Subaru. I recently noticed that my passenger side windshield wiper was torn. I went into the parts department to purchase a new set of pier blades. The nice guy at the parts counter asked how many miles on the car. It has about 25k. He said those are covered by warranty. The service and the parts staff hooked me up with a set of brand new wiper blades and installed them for me too! I was impressed!

Bill Rapp Service Department was able to get my vehicle in for an inspection before a long trip. I dropped off my car early in the morning for the inspection and to get a new battery in the key fob. I didn’t have an appointment, but I left the car with them and had only a short wait before a very nice person gave me a ride back to my home. The service folks called me that my car was ready for pickup around noon. Because I bought my car from Bill Rapp, the key fob battery was still under warranty and the inspection was free. My family and I have been loyal customers since 2012. The Bill Rapp Family treats their customers well, and Subarus are very reliable cars.

As usual, I found the service department to be very efficient and helpful. I had previously made an appointment and I was received promptly and courteously. The waiting room was comfortable by Covid standards and in just a few minutes over an hour I was being explained what had been accomplished. I paid and was quickly on my way a very satisfied customer.

** An update to my review. **nnAfter posting the review below the owner went out of his way to call me. After some discussion we decided to give them another chance. We bought a car from them last night. The experience was much improved. I am changing my rating because the owner personally became involved and cares.nnIn reading over the other reviews I had hoped for a similar experience as everyone else. Sadly that did not happen. It started out with first contact. I saw they had a text feature on their web site. I thought, good feature, I'll see if I need an appointment to stop by or if my wife and I could just stop by. The first text back was someone asking my name but not answering my question. I then received another text from a different person asking me how I was. Still had not received a response to my question. I then get a phone call from someone. 3 contacts but yet no idea if I needed to schedule an appointment.nnI finally did schedule an appointment and told the person I was interested in 3 different vehicles. When my wife and I arrived, the salesperson (Dan) was only aware of 1. He was supper nice and was able to get the keys for the other vehicles. He was patient while we looked at each car. We wanted to test drive one but he mentioned that another person was coming in to look at it so we could not test drive that one. It made sense so we did a test drive on a different 2017 model.nnMy wife and I decided as we drove home that we would like to purchase this one and called Dan as soon as we got home. He said that we could come in the next day to draft up the paperwork and he would hold the car for us.nnWe were very excited about it but later in the evening found out that the car had already been sold to someone else.nnAll in all not a pleasant experience.