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Don's Ford

5712 Horatio St, Utica, NY 13502, USA
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Detailed Information
Openning hours
  • Monday 9:00 AM – 8:00 PM
  • Tuesday 9:00 AM – 6:00 PM
  • Wednesday 9:00 AM – 8:00 PM
  • Thursday 9:00 AM – 8:00 PM
  • Friday 9:00 AM – 6:00 PM
  • Saturday 9:00 AM – 5:00 PM
  • Sunday Closed
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Reviews
Maria Waller (03/12/2021)
My family has gone through this dealership for so many cars NEVER AGAIN. First they sold me a car and passed the inspection when the windows were tinted way to dark to be legal. So come time to get it inspected, the SAME guy that did the inspection when I bought the car said my tint was too dark and it won’t pass. Now ever since getting the tint removed I can’t get my passenger front window to open or close with the controls on the driver side, and when you open it with the passenger side control, the car says the window isn’t closed even if it (seems that it) is.
The Long Defeat (04/09/2021)
Patrick Riolo sold us a pre-owned Audi Q5 and was an absolute delight to work with. He was the most professional, honest, and kind salesman we've ever had. If you're looking for a new ford or pre-owned vehicle, see Pat for your vehicle needs! He'll absolutely take care of you! Thanks Pat, hopefully you get a sale from this!
Brenda Gates (04/09/2021)
Very good experience, no high pressure antics. I didn't have any real problems with the place.
Mimí Folco (01/19/2021)
This dealership is a mess.... the first time we got there to see the car and they couldn’t find the keys. We live 2 hours away and told them we were coming to see that specific car.nTwo visits later, we loved the car so we went forward with it. First off, the salesman disregarded anything I had to say while negotiating price.nFast forward three months after purchasing the vehicle, we havent received the registration. They had kept it at their office the whole time without calling and then proceeded to charge us $80 to mail it out to us..... so ridiculous...
Wyatt Chartrand (02/02/2021)
This dealership is a scam operation. A short time after a messy, protracted sale, the vehicle's warning lights lit up like a Christmas tree. Turns out that there was a ton of maintenance that they didn't do that they should have, and sold the vehicle to me on the cusp of it going into anaphylactic shock. After informing them of the issue and expecting them to make it right, they rudely said they would refuse to do anything and essentially told me I was SOL. Absolutely pathetic repair shop fraud (direct violation of the Motor Vehicle Repair Shop Act) that left me on the hook for hundreds of dollars. I'm also fairly certain that the vehicle was sold to me with a slow leak in one of its tires, but it was really the poor maintenance and lack of any customer service that was disgusting. I hope saving a few hundred bucks (nothing for an operation like this) was worth all of the reports and negative reviews I'll be plastering everywhere. I even reported them to the NYS Attorney General, who forwarded the case to the DMV on account of how serious the matter was, but they lied and shirked their way around that, and similarly ignored a good-faith BBB report I was forced to lodge. I'll be reporting them to the CFPB next. Avoid these scam artists at ALL costs!
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