David’s Steak Hoagy

I called David's Steak Hoagy, April 08, 2021, to order a tray of pizza with pepperoni and fifty wings for pick-up. The employee on the phone quoted it would be $50.89 before tax. When I arrived to pick-up the order the price was rung up at $56.39 before tax. I inquired about the $5.50 overage discrepancy and was advised the prices had gone up. I initially accepted this but asked for my receipt and grabbed one (1) of the several paper menus available on the counter top for comparison before returning to my vehicle.nnThe readily available paper menu for the customers stated the same price ($50.89) as qouted by the employee over the phone when the order was placed. I proceeded back in to show the employee on the register the discrepancy. He said, the employee taking the order mistakenly quoted the old price that the new price was posted on the board above the counter. I pointed out the paper menus posted on the counter reflect the same price ($50.89) as was quoted to me over the phone when I made my order. He said, the paper menus are old and the new menus hadn't arrived yet and showed me where the paper menus said the prices are subject to change. I asked, so I called in the order, was told by an employee it was $50.89, the paper menus show $50.89 but I'm expected to know and pay the price on the board posted above the counter? Is it that you're right or is the customer in this circumstance? He said, what do you want the difference back? I asked, wouldn't it be the right thing to do? I can always take my business elsewhere. He then stopped an employee and asked did you take his order? Did you tell him the price was $50.89? The employee acknowledged, yes, that's what the menu in back stated. He then verbally reprimanded the employee at the front counter in front of customers that everyone was told the prices had gone up. It was only after this that he agreed to refund the difference to me. This was a terrible reflection on David's Steak Hoagy and I can only hope they'll learn and make the necessary changes instead of scolding their employee(s) because they (David's) neglected to even do a pen and ink change on the paper menus in their possession!

Been ordering from this place for a bit. Favorite place to go subs are so good I'm addicted to the steak hoggie. Foods always hot even when I do delivery. Hands down awesome place to go. And the people are amazing so helpful and nice. It's so worth going.

Outstanding food. Great service...food is always ready quick.

Stopped in for the first time ordered the Steak Hoagie. Perfect! Great customer service also! Will definitely be back.

Food is always great and no matter who answers the phone, no matter how busy they are, they are always so polite. They seem to appreciate their customers. Thats coolud83cudf55