Basil Ford of Niagara Falls

I was referred to your dealership by my boyfriend who said the people there were great and he always received great service. I did get all that. But when it came to my trade in I felt like I could trust the salesman that they were giving me the best deal they could offer. I have bought 8 vehicles in the past 3 years. Every one of them I’ve traded in a vehicle and have gotten a fair price. When I check back I notice the dealership makes a couple thousand dollars on the trade in. Which is what is supposed to happen. And that is alright. This time around, I was trying to get myself to a certain number for monthly payments. Which was in my opinion completely obtainable given that I was trading in 2 vehicles. One of which was completely paid off. He first offered me $10,200 for my truck (paid off). It seemed like an alright number. I wasn’t 100% sure what it was actually worth. But my payments weren’t where I needed them to be. So he came back with a final offer of $11,000. That got my payments a little closer. They spoke about refinancing a couple months down the road and I’d be okay. So I trusted them and took the deal. Now I check your website and see that you’re making $8,000 on my trade in... i know this because he had told me that you don’t come down on any of your vehicles prices since they’re all priced to move almost immediately. I have never felt so swindled in my life. I understand making a few thousand on a used trade in, but coming close to doubling what you paid for it? That is just disgusting to me. You could have easily helped me get to a better more affordable number also considering I traded in TWO vehicles that you’ll be making money off of. It was just an extremely selfish move on the salesman’s part and it was wrong. Very wrong. My boyfriend used to recommend everyone he talked to about vehicles to come to your store. No longer will he or I shop there, and will NEVER recommend your place to anybody.

Chris and James made the experience so easy. We walked in and only two hours later we had test drove, negotiated, and arrived at a deal. We came back the next day to pick our new vehicle up and the process to sign and get into it was quick and easy. Oh! And we ended up paying less than we asked for! Great place to buy your next vehicle from.

To say the purchase of this vehicle was ‘easy’ is an understatement. The entire process was great from the first test drive to leaving the lot after it was mine.nEvery employee was extremely helpful and cordial, like they wanted you to be there and also appreciated it.nSpecial thanks to James who found the perfect vehicle for me.nI will be suggesting this dealership to anyone looking for a car.

A huge shout out to the Basil team over on 6980 Niagara Falls Blvd !! I got my car about a month ago from there, everyone was freaking great!! I also had my 4 year old with me who was antsy , the guys there step in with no problem to distract him so I could sign my paper work etc. I am a very satisfied customer!! Everyone went above and beyond to assure I had a great experience & customer service!! I had the pleasure of working with BLAKE who provided 5 star customer service , made sure I was involved and updated throughout the whole process ( which I appreciated)!

Within a matter of three weeks, my wife, my mother and father-in-law and I all had vehicle problems that were too expensive to fix. The three of us went to Basil Ford in Niagara Falls and got vehicles. Chris, Justin and Blake all did a great job taking care all three if us. It wasn't time consuming and all three were very knowledgeable and answered all our questions quickly. I recommend anyone who needs a car, come to Basil Ford of Niagara Falls.