Pontillo's Pizza Brighton

I ordered a small pepperoni pizza, I have never ordered from this location. I asked please make sure it Is not burned. The manager said ok and I thanked him.nI trusted him and shame on me, I should of checked before I left. When I arrived home sat down for dinner. The pizza was burned and even the pepperoni. I called and asked the employee if he was the one that took my order, his response was yes. I said my pizza is burned may I return it and have a new pizza made he said no I knew you would call and complain, it isn't burned. I said why would you think that? Because you made a request not to burn the pizza and hung up on me. I called back and said please do not hang up on me, I would like to return the pizza and have you make another one and he said no we are not making you another pizza, I said then I would like my money back and he said no. I said that is not nice, I never yelled at you or was rude, just asked for a simple request. I asked for the name of owner, he then hung up on me. I took pictures of the pizza.nI am in Human Resources upper management, I understand how important it is to be nice to people. This employee/manager was out right rude and very nasty. I hope the owner reaches out to me, so I can show him the pizza. It was my first time, but it is my last time. I was looking forward to try the pizza. I have never been treated with such disrespect from an employee. I could of gone to a national chain and ordered a pizza instead of locally owned pizza resturant. I always like to buy from locally owned. I hope he is fired. Such disrespect!, The pizza is in the garbage.

I normally do not leave negative reviews as I hate to be that guy but after my most recent experience I am going to be that guy. I place an order online at around 5:20PM all it was was one medium pizza, half cheese, half pepperoni and cheese and 10 mild Buffalo wings. I received an email confirmation that my order will be ready at 5:46PM, now mind you I knew it was Super Bowl Sunday so I expected them to be busy so I added an extra 10 minutes to that time frame. I showed up right before 6:00 pm I go inside talk to the guy at the register tell him I’m doing a pick up for an online order, gave him my name he said it will be a few minutes. Cool no biggie I don’t mind waiting, at around 6:15pm he goes and asks myself and the rest of the customers waiting for our names again and what we are waiting for. I again confirm my name and what I am there to pick up he said shouldn’t be too much longer. At 6:30pm 45 minutes after they said my order will be ready and 30 minutes that I was waiting in the shop I ask him for an update. He comes back and ask me how did I place my order and I again told him online, he walks away goes to the back and says we must of somehow “missed” your order. Seriously? I waited almost 40 minutes in the shop for you to tell me you guys missed my order when I gave you my name and order multiple times and you said just a few more moments. Then they have the nerve to say we can start it right now or next time you order from us we will give you a discount. Yea ok no don’t start the order and I do not plan on ordering from this location ever again. I normally get my pizza and wings from Joes Brooklyn Pizza and they have never done me wrong but I decided today that I’ll order from Pontillos since it’s been a while let me support them. I made a bad decision and won’t be doing that again. The only reason this is not a 1 star review is because it was Super Bowl Sunday so I am be generous and showing a little leniency.

We were in town and ordered online for delivery. The order never came but I called the next day and Adam from the store handled everything and gave us a refund. Great experience with customer service even though there was an issue with the order not arriving!

Waiting over an hour for a delivery - called for an update on my order status and all they could say the driver is out with our order... it’s a Wed and ordered it over 2 hours ago worst service ever.

This is the worst pizza I have eaten in my life. We order a Buffalo chicken pizza and it was so salty that we couldn't take another bite. When i called the manager he basically told me its not his problem. I have never talk to anyone so unprofessional in my life. Save your money order somewhere else or buy a frozen pizza and make it yourself you will thank me later. And if your that manager that I talk to I have left reviews whereever I could.