CVS

I've been sitting on line in my car for over 20 minutes for a pharmacy pick up with 3 cars in front of me. It took almost 15 minutes for the first car to move on. The next car has been at the window for about 5 minutes now and hasn't even been talked to from the window. I've never waited this long before. Just awful!

So slow. Everytime i come here, they women working the pharmacy so confused, looking all over for medications they can find. Asking each other if theyve seen them. Not just mine, but the customers ahead of me in line. Just completely clueless.

TO: CVS East Henrietta Rd. Communication between management, customers and pharmacy is VERY bad. It is causing extreme embarrassment to customers shop at your store- particularly those who go through the drive up window to make purchases. A phone call to the store let’s you know you can purchase items at window-they also tell the limit on the number of items you can purchase. Then when you get to the window, the person at the window gets aggravated and rude with the customers basically acting like the customers are lying about what they were told on the phone. We customers are not trying to go against your rules!!! You should stop treating us like we are doing that. Your particular store, very badly needs some better critical thinking in during this COVID-19 CRISIS time along with some better judgement on how to handle your customers. Remember, you are not the only pharmacy in this area-as a matter of fact your store is located in the most inconvenient to reach location of all the pharmacies in this area. If people are following the rules you have set, and you still feel you have to treat them so badly, maybe you should change your rules so that you can be better satisfied with your customers as they continue to follow your rules-only to receive your dissatisfaction in return.nAll grocery stores and pharmacies are trying very hard to go out of their way to help people stay safe and healthy. You should really rethink the way you’re managing this so that you are on the same page as they are.

Intrusive. People are nice, but they put your phone number into a data base and you get robo-calls if you don't refill with them. Nobody asked me if I wanted to be on a call system. The store won't cancel the calls and you are forced to call an 800 number and go through an automated system to stop the calls.

So since the store didn't notify me at all they no longer do 5x7 photos I got 6x8s instead and can't even return them cause the receipt doesn't match currently waiting for a manager because the cashier doesn't know what to do.... This is ridiculous...