Susan Deborah Bridal & Formals

Horrible service, rude and unwelcoming owner.nnMy wife went in with soon to be sister in law. We have our ceremony this year, and hers is next. My wife told the stylist our budget was $5,000, to which she said they don’t have anything that low. Upon looking at some of the reviews, there are many under $5,000 and that’s a large budget. My sister in law has no budget and gets multiple dresses, my wife gets a single dress. The kicker is, some of the dresses my sister in law tried on were under $5,000! Later in the appointment, she comes out again and tells my wife they don’t have anything that cheap, this time in front of the entire party, making everyone uncomfortable and upset. For a place that was suppose to bring a happy and fun day to my wife, you’ve actively ruined the entire experience for her. As somewhere that’s prided on service, you should be horrified and ashamed.

The owner (chella) is amazing! Her style is incredible! She picked out several dresses for me after I described my venue and vision. They were all amazing and fit right into my vision for my day. The dresses and accessories she has are very unique! The head piece, which was a beautiful vintage headband was handmade in Puerto Rico. I also got gorgeous bridesmaids dresses that Chella picked to complement my dress.nAbout 3 years later we had our first child and Chella had the idea of turning my wedding dress into a baptismal gown. It is stunning and we now have the most amazing heirloom to pass down. I wouldn’t recommend anywhere else!

I had the BEST experience at Susan Deborah Bridal. After going to numerous bridal boutiques (not only in Rochester area) I was discouraged until I walked into Susan Deborah. They were so helpful and knew exactly what I was looking for. They pulled dresses for me that were perfect, and I ended up saying YES to one of the dresses designed by Sareh Nouri.nIt is absolutely perfect. Chela was incredible, she listened to me, and gave me the dress I was envisioning in my head.

I seriously don’t think I could have had a better experience than what I had at Susan Deborah Bridal! As an indecisive bride (I have gone to 4 bridal dress shops), I don’t know if I would have been able to find my dream dress without Chela’s help. From the moment we walked in, she met us with such a welcoming positive energy. Chela and Chelsea listened to what I liked/disliked in a dress, walked through their selection with me, helped me try on and narrow down my favorites, ran around to grab different veils and were so kind to my mom and sister. I felt like Chela was in my corner the entire time and she went above and beyond to make me feel so comfortable and confident. We all cried happy tears when I “said yes to the dress”. Afterwards we went to lunch to celebrate, and my mom remarked that the ladies who work in the store made it an experience she would remember forever. I am looking forward to working with Susan Deborah Bridal crew in the upcoming months for alterations and accessories before the big day!!

I highly recommend going to this store if you’re a new bride that doesn’t know where to start. Chela went above and beyond to accommodate me with my budget, style preferences, and even worked with my Religious preference during the fitting. She was understanding and attentive to my desires.The dresses in stock were beautiful and definitely a deal for the impeccable work and quality put into them.nMervat, the seamstress, and Chela were both wonderful! I had 3 bridal salon visits booked in one day to find my dress, and Susan Deborah Bridal was the first one.They were gracious about storing my gown and veil before the wedding and hand pressed them all prior to the big day. I’m honored to say that I have found my dress in this boutique.