Walgreens

The cashiers that work in the store are wonderful but the pharmacy needs some work. Maureen (pharmacy tech, I believe) was absolutely miserable to both me and my boyfriend on separate occasions. If I'm spending literally hundreds of dollars on prescriptions you could at least be a bit more pleasant. I didn't do anything besides show up for my prescription at a busy time. If you can't handle customers then you really shouldn't work in a pharmacy.

That Tim S. Is a very nice individual and is a very big help. you keep doing great tim. Great service and had very good customer service and interaction. He deserves a raise for his kindness it's hard to find such good help

This is a rating for the Pharmacy. I have to take a specific natural thyroid. Because I had changed my Medicare policy and United listed Walgreens as a partner pharmacy, I would Supposedly save on the cost Of my prescriptions. I picked up my first script of several hundred dollars. When I got home I discovered it had a different name. I questioned the Pharmacist, I was told that that was the Walgreens preferred company and that it was the same natural thyroid medicine. So I took it and it made me very sick and as I did some research found out that they are different compositions and thyroid medication. So I was out several hundred dollars. It took a long discussion to get them to realize I had to have a specific type of thyroid. One would think that they would have a computer system that has this in there (like for allergies) but every time my doctor calls to change the dosage I go through all the hassle of having them put the wrong medicines back and getting the correct medicine. I have finally given up and I’m moving back to Wegmans ,even if I have to pay more, they are listen, are intelligent, caring, and always get it right.

Nothing but a nightmare! Why provide all the insurance information they need just for them not to use it. Every single time having to remind them about the insurance. Being charged for my sons medication when it should have been run through the secondary insurance that they apparently did not put into their system correctly. Same with a prescription discount card for a medication that wasn’t covered by my insurance for myself. Nothing but incompetence. When I asked for a phone number to call and fix their mistake...couldn’t get a correct number. No one had an answer for me on any question I had. And lastly not only are they incompetent but to top it off expensive as well. If I could give no stars I would have because I’m so disgusted and the customer services is not the best either. Here’s a suggestion to Walgreens employees...learn the system you work with and inform yourselves so you can give accurate information to your customers.

All the staff at this store is helpful & friendly. The pharmacist called me back to let me she had taken care of something- awesome customer service. The store is clean & well stocked