Map
Detailed Information
- Place Types Clothing store
- Address 2924 Monroe Ave, Rochester, NY 14618, USA
- Coordinate 43.1105708,-77.5463043
- Website https://shop.lululemon.com/stores/us/rochester/cloverviewplaza
- Rating 4.1
- Compound Code 4F63+6F Rochester, NY, USA
Photos
Reviews
Customer service is terrible! They have limited sizes and the manager was very rude. Be careful! They aren’t the nicest there and are very judgmental
Very rude customer experience. Assistant manager, Sarah I believe was on phone the entire time of check out process and when I refused to give my phone number decided to snap at me and refused to help me. My best guess is that she was perhaps having a bad day but it's unacceptable to treat customers in this fashion especially a store like Lululemon. I launched 2 complaints against this store (believe a rep named Julia took the details of the complaint to be passed on to Trish, the store manager) but I am yet to hear back whether this feedback has been passed along. Very disappointed and will not be coming back to a place that feels it is OK to treat customers with disrespect and lets employees get away with this type of behavior.
Would never go there counter boys dont wear tights
Abby was SUPER HELPFUL with an exchange!
I take a Yoga class twice a week at a community college. I tried to wear my old XC ski pants but were too warm and seams hurt my legs in X legged positions. In the fall, I visited this store. All I wanted was one pair of men’s plain functional yoga pants. I received excellent customer service, was waited on professionally without pressure. Tried on several pairs. One style fit and looked terrific. Walked out with two pairs. Use them all the time. Comfortable and extremely functional 4 way material. Usually don’t like to shop. This was a terrific experience and I got exactly what I wanted.
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