Medved Running & Walking

An excellent experience shopping at Medved! I highly recommend scheduling an appointment ahead of time to ensure that a staff member will be available to assist you when you arrive. The analysis performed on my feet was thorough and honestly, fascinating! Elizabeth was extremely friendly, patient, knowledgeable, and most important- helpful! She made sure I received the best shoes for my needs and did a fantastic job helping me select the right orthotics. Fantastic customer service, I'll be a customer for life!

I have been shopping at Medved for my entire life. I absolutely love the specialized service that I have come to expect from employees like Mort and others. They are always professional and courteous and my fitting needs are always met on both sneakers and apparel. However with this said i feel they have completely missed the mark with customer appreciation. The owners have failed to recognize the changes in consumer shopping behavior today. What I mean by this is that Fleet Feet and many other local store offer buyers reward programs. The cost of shoes and apparel at this store are always at MSRP meaning you are paying the highest cost of goods. As a client that has spend literally thousands over the years as well as my entire family I can not understand the purpose of tracking your information in a computer with out the benefit of any frequent buyer or client appreciation discount available. I completely value the expert level of service and am willing to pay more to a point however a little thanks or appreciation sure would go a long way. Specifically in time in which the click of a mouse can save you 30-40%.

I bought a pair of Altra Paradigm 5 shoes from Medved Thursday March 26,2021. Clearly the most comfortable shoes I have ever owned. The sales rep who helped was honest and patient.....a great experience. I do not know his name however he lives in my hometown ....Irondequoit. A great store to do business with!

Well worth the high level of customer service that is always provided. The best place to go for running shoes and apparel in Rochester.

Medved is so helpful. They always have good suggestions and are knowledgeable. Good layout, good selections and very friendly.