Family Dollar

Never Again. 1st and last time stopping here on my way through Rochester. Rude! No customer service. Horrible attitudes. The store itself appeared nice when I entered, however the ladies working Saturday night closing time absolutely need training! Various levels of training.nWhy? The lengthy story involves me telling an employee that I'm looking for something and that employee not offering to help, being treated like I did something to them because I'm there in the store at 9:50pm (store closes at 10pm) and despite the ugliness experienced paid for my items that were thrown and slammed in the bags and still made it in my vehicle by 9:57pm, even after waiting for someone to come to the register and waiting for someone to unlock the door to let me out. Note the waiting part- there were at least 3 ladies working at the time that I could see, and yet I only interacted with the same 1 young lady. Training tip #1 - if you want to get someone out the door quickly, you all should be politely helping that person find what they are looking for, cash them out, bag their items, unlock the door. So while I don't dismiss the 1 girl's piss-poor manners, attitude and customer service I understand that some of that had to be misdirected anger as her coworkers weren't being great teammates. This is long and doesn't cover half of the story as there were things being said as well. Family Dollar can do better.

I've been in about 3 times within the last two weeks and my experiences have been absolutely dreadful each time. First time there was at least 15-20 people in line. They had one register for cash and one for cards. No big deal. However there were 3 employees and they were bickering about who was gonna be on the register. No big deal. I finally get to the credit card only register and the lady was very rude and frustrated (I'm assuming because they were busy and she couldnt talk very loud on the phone to a friend/family member she had to hang up when it started filling up with people) and she was tossing my items in the bag not setting them down but dropping them into the bag with attitude. Didn't say thanks. Or have a good day nothing. But all 3 experiences have had the same super long line with rude employees. They need some real customer service training in here and today was the last day I go to that location!

Like this location. Remodel store. More items

It was definitely different something wet all have to get use to.

Be careful at the register always check your receipt :(