Starbucks

Went in for our pickup order and the staff were loudly mocking customizations including ours. My partner was almost too embarrassed to grab their order. Any vocal complaining is not good customer service. But mocking and shaming customers in a Togo order which could be (and were) in the store is ridiculous. People have sensitivies around food and shouldn't feel ashamed in your store. Usually I don't complain when it's backed up. But I see now it was backed up during an off time because they were spending time mocking orders. Come on.

Decent location, pretty busy at times but good service.

I am a huge fan of Starbucks, I go at least 4 times a week. And let me just say this Starbucks in west gate plaza is the worst one I’ve ever been to. I do mobile orders just because they get my order wrong over the speaker. And even with mobile orders they continue to get it wrong. I asked for a simple strawberry refresher and they cannot even do that right. Someone from corporate needs to address this stores issues. 0/10 experience, taste, and consumer service. If I could post this review with 0 stars I would.

What is wrong with the lids and employees learning to put them on correctly. 3 times i had a spill because the lid was broken or not put on correctlyud83dude29 . Not ordering from here any more

I stood there in front of not one but SEVERAL employees for about 10 minutes. I was there to pick up an order for an Uber customer. It was one drink and I arrived about 10 mins after I got the order on the app. It should have been ready as they are at ANY OTHER location. It was NOT ready and I was NEVER asked by ANYONE if I could be helped. This means the customer had been waiting at least 20 mins already. I left and I’ll never return, I advise the same to anyone...