Map
Detailed Information
- Place Types Car dealer
- Address 1135 Millersport Hwy, Amherst, NY 14226, USA
- Coordinate 42.9819631,-78.7959447
- Website https://www.northtownvw.com/
- Rating 4.5
- Compound Code X6J3+QJ Amherst, NY, USA
Openning hours
- Monday 9:00 AM – 9:00 PM
- Tuesday 9:00 AM – 9:00 PM
- Wednesday 9:00 AM – 6:00 PM
- Thursday 9:00 AM – 9:00 PM
- Friday 9:00 AM – 9:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Photos
Reviews
Will was spectacular in helping me find my dream car! He went above and beyond to ensure that I was 100% confident in my purchase. He was fair in negotiation and took the time to answer each and every question I had. Very happy with my experience!!
Cannot say enough good things about the service team at this dealership. Had a rather unique situation in which I needed a vehicle to be delivered there for service while I was in a different state. I was able to easily make the arrangements with them and then they were already working on it by the time I arrived. They were understanding, flexible and very helpful. They treated me very well, got me a shuttle to go where I needed while I waited for the service work to be completed and then sent me on my way feeling confident that both I and the vehicle had been well taken care of.
I had an incredible experience purchasing my vehicle from Northtown Volkswagen. Will was an incredible representative. He was patient, thoughtful, and empathetic. He made sure my needs were met and that all my questions were answered. I can’t say enough good things about working with Northtown Volkswagen and Will.
Worst customer service ever. I bought a brand new car from here and have been here at least 7 times. They don’t offer a loaner car. I live over an hour away so I can’t take the shuttle anywhere. I had an appointment at 11 today, I made sure to tell them I had to wait for it to get done and I was informed that there were 11 people ahead of me and I would have to wait awhile. Why do I have an appointment at a certain time if they can’t get it in at that time? Especially when they know I’m waiting for it. I am taking time away from work to sit here for almost 4 hours now and still no one has even come out to give me an update. I’ve lost multiple work days and money by purchasing a car here. I wish I would have kept my Ford and stayed with a dealership that actually cared about their customers. If I could give this place no stars I would.
Sandy was by far the best car salesman I have dealt with in my entire leasing experience. He was friendly and down to earth and not pushy at all. He was knowledgable and went above and beyond to make sure Northtown met my needs. Everyone else we dealt with at Northtown was also very friendly including the Finance manager. I will refer everyone I can to Sandy!
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