Map
Detailed Information
- Place Types Atm
- Address 4020 Sheridan Dr, Amherst, NY 14226, USA
- Coordinate 42.9791561,-78.785719
- Website https://www.key.com/locations/ny/amherst/BRCH32900842/4020-sher
- Rating 2.3
- Compound Code X6H7+MP Amherst, NY, USA
Openning hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 5:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
Not the teller's fault but managements. Why would you have employees take breaks during the lunch rush? I've been waiting in line 10 minutes already and had time to write this review. With online banking becoming more popular you're just slowly putting yourself out of a job. I'm finally up!
These other reviews are a joke. I'm a small business owner, who made the transition from the tire fire Northwest. Key's Branch Manager has been nothing but courteous, knowledgable, and timely throughout the transition. Her professionalism truly has made the experience a great one... and she has continued to diligently serve myself and my business 6 months in. Good luck with the other guys.
It is clear that the bank places no value on customer service.Went innto make a deposit for a family member that I had done many times innthe past which they refused to take a deposit because I did not have any id with me.Refused to go to management when I asked1
Had an issue with my bank account so I stopped into speak with a an account manager. I was told my the associate that there was. It no g they could do for me. This was a child support issue and had kept telling me to call the number on her computer screen. I tried to explain to her that I had already cleared this issue and that the bank made an error in putting a hold on my account. She proceeded to get the bank manager who insisted that I need to call the number on the screen. I told them I had been dealing with this issue for 1 month and that key bank did not follow the correct procedures in removing my bank hold. They wouldn't even look at me. I will never step foot in this branch again. I spoke with a social media rep the same day and he proceeded to correct the problem and take my account off of hold that same day. Don't put your money in key bank!!!!!!
Accessability and services were fair to good however, their customer service and policies were fair to poor. With regards to the customer service and policies this was not a branch issue, more of a corporate policy issue.
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