Five Star Store It - Johnson City

Secure storage and easy access for my construction business.

While the prices and unit space are the best in the area, the staff were very unorganized and unresponsive. I made my reservation for a 4x5 unit 2 weeks in advance and I called numerous times to confirm my appointment, but no one answered. On my reservation day when I came on site there were no employees to help me and I called for help through the kiosk twice prior to waiting 45 minutes outside the office for assistance. The people through the kiosk couldn’t even help me because they told me sometimes reservations don’t register on their end. I didn’t receive a call back until almost two hours later.

While the prices are fair, the fees for being overdue are expensive. The kiosk is down frequently, will not accept payments past due date, and the hours are extremely inconvenient for anyone that works to be able to pay in person. Multiple times over the past year and a half I have attempted to pay in the office and no one was present during open hours. There is no way to get anyone to come to the desk if they are out in the units. When I contacted the manager, I was told that they are not here for customers convenience. 3 days in a row I showed up to pay my bill and no one was in the office during office hours. I also contacted the office to switch to a smaller unit and never received a response back.

I give this place six stars, because ultimately I hate being told what to do. I see your five stars and raise you one. Will you call? Is it a bluff? Should Google implement an additional star? You be the judge.

great little storage spot I like their 4 by 5 foot storage units they are climate-controlled and a reasonable price and very roomy to put stuff in