Topshelf Fitness Center & Supplement Store

I was upset originally because they open the gym and they only notified members using their media and not emailing them. So when I got bill I was upset and when I called to find out more the reception was no help. So I decided to go to gym and cancel my membership, so when I got to the gym I spoke with the owner and he explain the situation in a calm pleasant way. So long story short gym is getting bigger and he resolve my issue. Great guy.

Editing my review because the owner seems to miss the entire point of my complaint...nn**I am not upset about being charged $34.99, or being charged at all even. I have absolutely no issue with paying a membership. I would even have been happy to pay my membership during the lockdown if I was given the option, but the gym chose to freeze memberships. My issue is that there has been zero communication with members not currently going to the gym, and when I did call to ask about procedures for freezing, etc. (after specifically being told that a notice would go out explaining everything), I got yelled at and talked to disrespectfully by the owner. I didnt call to complain about being charged, I simply called to ask if they were planning on sending out the notification, that I was previously told would get sent out, with all the information needed. The owner compared the membership to rent, saying that its my responsibility to pay my rent on time, but if you want to use that comparison, landlords dont just increase rent without notice or any communication. Maybe I am the only person that wrote a bad review, but I am for sure not the only person unhappy with how I was treated. If you are disappointed in me for not showing compassion, maybe you should think about showing me that same compassion you expect. You are not the only people affected by this pandemic.**nnThe lack of respect and communication at this gym is awful. I was told by the owner (on 2 different occasions) that an email will be sent to members once they plan on unfreezing memberships, explaining what the process would be to keep it frozen, etc. No email or notice was sent out, except for a few videos on their Instagram story (that goes away after 24 hours). So if you are not currently going to the gym, or have social media, you had no idea that they were going to a) increase the membership fee and b) start charging memberships again.nnOnce I got charged, I called to ask about the notice going out and was told its my responsibility to know how their business works and that I should be grateful to them for not charging me in October, or throughout the rest of the year when gyms were closed. I was talked to in a very unprofessional manner, and even yelled at, while I simply asked why no notice was sent out to explain their procedures. I was also told that they dont have access to members emails, and is therefore not responsible to notify me in any way and that I should have gone to the gym to see that they put notices up throughout the gym. I am very disappointed in the way I was treated over the phone, and at the complete lack of communication and responsibility, and I will not be renewing my membership here.

If you want to grow this is the gym to be at. The equipment is top of the line and you won’t find another gym with half of the machines this one does. This isn’t a planet fitness or a crunch fitness. This is a real gym with real people. The facility is super clean and they have an awesome staff. Recently added power lifting section which is sick. Check it out the you won’t be disappointed.

Undoubtedly the best gym I've joined! They have all the lifting equipment you'd ever need, and there's plenty of space to do calisthenics. The owners couldn't be nicer, and they make it a point to get to know each member. So glad I joined and love both locations. Couldn't recommend it more!

Not only is this gym packed with amazing equipment; it’s owned and run by amazing people. Tommy and Liana have created an amazing culture where people WANT to be at the gym. The team that works there is always welcoming and helps pump you up as you get your workout done. It’s a lifestyle to be a Topshelf member!