24 Hour Fitness

*UPDATE*nI got a call from one of the fitness managers to correct the personal trainer issue--I was placed with an AMAZING trainer based on my goals and she has so much knowledge and experience. Excellent customer service and so far the personal training has shown incredible results!nnI want to love this gym but am hesitant to give it 5 stars. It's a huge step up from my last gym that was in the area and for a slightly lower cost, but I've found that the trainers are a little flaky and they've taken away a lot of the very challenging fitness classes that have been popular at other gyms I've been at, but were not marketed very well at this gym so they were dropped.nnThe classes are not a huge deal to me--I primarily train independently for triathlons but every now and then I like to challenge myself with a HIIT class or something similar. Since I've joined almost all of them have been taken off the schedule, and they also replaced a lot of group trainers with virtual classes and it just doesn't offer the same level of challenge that having an actual person teach the class. Classes like Les Mills GRIT have a huge following in other 24 hour fitness facilities, so it doesn't make a lot of sense why they couldn't do the same here.nnAs far as the personal trainers go, I never got my free session when I started. I was already at the gym when the session got cancelled and it's now 4 months later and she has mentioned it several times when she sees me but has not made the effort to set it up again. I did another free personal training session as part of a promotion about 2 months ago and expressed interest in signing up for a few additional sessions. I was promised another meeting to set up the sessions but it was never followed through. I was willingly offering my money, I have no idea why I was dropped. I've seen that trainer nearly every day since the session and nothing has been said.nnThis was a bit lengthier than expected--I do enjoy this gym, the facility is beautiful, the equipment is well maintained, and membership prices are fair. These are just 2 areas of improvement that would really make me give it 5 stars.

One of the life guards there named Ariella thinks she owns the club and that she can do whatever she wants. She is rude, obnoxious and behaves very unprofessionallynThere is no supervision to what she does.nGreat facility poor management.

Really wanted to enjoy this new facility. Dislike the employees here tremendously. I had spoken to a “manager” in confidentiality about a personal male trainer glaring for minutes while smirking (I kid you not) at me for rolling down the blinds (that’s what blinds are for... right?) as the sun was going down and that I felt extremely uncomfortable and the way he acted was completely unprofessional. The next day comes around and the personal trainer came up to me very aggressively stating he supposedly wasn’t staring at me and was making excuses. I actually tried walking away because I didn’t need the confrontation. He kept following me until he “made his point”. Then another encounter happened with different male personal trainer.. he walked in front of me saying “excuse me, excuse me, excuse me” as I was in the middle of my set to grab a piece of equipment. He acted very entitled and a lot more important than gym members. Future gym members beware! I signed up for a year contract and have total regrets. Most employees at the front desk never greet you. My boyfriend was interested in joining so he signed up for a 3 day trial pass. Our 3rd day we came in and the salesman said his trial was up but he’ll give us a complimentary day pass.. I never laughed so hard. This place is just in it for the money and you will never be valued as a member. It’s too bad!

If you are looking for an amazing gym, with an awesome staff and even better personal trainers then you need to check out 24 Hour Fitness and go see Branden B as a personal trainer. Whenever I step into a gym I feel VERY overwhelmed. But knowing I was gonna be able to have a personal trainer for a couple sessions I was a little at ease. Then when I actually met with Branden, I was completely at ease. He made me feel so comfortable that it made most of my gym fears go away! He showed me how to do everything i was unsure about and made me feel more educated when walking into a gym. He took the time to explain the workout, why we were doing it, and what it would do for your body. He showed us everything from free weights, classes, to machines. He even took the time to explain the virtual instructor classes, which is an awesome feature. And also fully explained the app and the daily challenges I can do if I didn’t have a PT session. I highly recommend him as a PT and this gym period. Like I mentioned in the beginning, the staff is great. And especially Michelle! She is the sweetest and so helpful and friendly.

Great place to workout and get the job done great staff too. They’ll reach perfection if they fix that open 24 hours issue. I hope it stays this way.