Open Road Mazda of Morristown

I'm an 8-year customer of Morristown Mazda but today I am feeling very disappointed with this dealership. I experienced car issues travelling to work this AM - it sounded like my muffler was dragging on the road, but upon inspection it wasn't. Awful, loud metal sound. I turned around and called Mazda to see if they could fit me in today since I need my car to commute. Upon calling the woman transferred me to service. After holding for 5 minutes I hung up and called back. Same woman answered and I reminded her who I was and that my 5-minute hold didn't yield anyone to answer. She said she would find out if they could fit me in. Holding again I then got transferred - I thought it was to the Service Dept. But no, I ended up in a general voicemail box. I now called a 3rd time and the same woman answered. Very frustrated I told her this was my 3rd call and if they could fit me in. She said no, that I could try calling back later in the day and see if they had any openings. Since she obviously didn't understand the urgency of getting this repaired I told her I would take my business elsewhere. She said fine, and hung up. I went to a local garage who promptly diagnosed the problem and was able to fix it in short time. Let me say this experience with the dealership has happened before. The last time I called there was no answer at all. I thought they had closed down. In a time when businesses are scrambling to stay afloat and attract/retain customers, I'm shocked at how Morristown Mazda doesn't seem too anxious to hang onto their clients. From now on I'll take my car elsewhere to an establishment that not only appreciates their customers but shows it. And I hope management addresses their employees on phone interactions and etiquette. My specific call occurred on 2/19/20 at 9:28AM - you should be able to ID this woman from that.

The overall experience at Open Road Mazda in Morristown was very pleasant. Daniel helped us with everything and gave an amazing deal. He was very friendly and helpful. He informed us about everything there is need to know and more. I would recommend anyone in the area that is looking to buy a car to check out this place.

Megan and Sheriff made the experience easy and stress free. Very friendly and helpful! Best car buying experience I have had by far!

Horrible experience. Went in with an approval from the bank for a car I wanted. I was told my approval numbers are not correct and my bank is asking for more money down. I walked out and called my bank and the dealership was asking for 4 thousand over the value of the advertised car plus their dealership fees and etc. My bank sent me the numbers they inquired for vs what it was supposed to be.nnI am very disappointed. I took another approval from my bank to another dealership and it was quick and easy. Everything in the approval was acknowledge by the dealership and went straight to talk to the bank to get me the car I wanted.

I had a great experience buying my new car . Sherif is very efficient & helpful. He went above and beyond to assist us and ensured we were comfortable with the deal & the car. His knowledge & expertise helped us select the car that was best for us & our needs. I highly recommend this dealer and I suggest to ask for Sherif.