Jersey Strong Gym

Have been a member over 5 years. Great instructors, great classes. Can't wait for the time we're at full capacity and no masks!

One thing that's good about this gym is the cleanliness. I recently just joined and still don’t understand why this is the only gym in the area that doesn’t open at 5 am. I called and messaged them multiple times and they couldn’t give me an answer to why they will not open at 5. Very poor communication I would say with that. Also they need to be much more strict with the mask policy, I have seen members with masks fully down or under their noses.

I have been an on again, off again member for more than 10 years. Let me say that in person, the staff has always been kind.nnDuring COVID, I attempted to cancel my membership. This was back in September when their website was down. Naturally, I called the club and was told not to worry. They were going to put a note in the system and I would be cancelled before the next billing cycle. This was in SEPTEMBER.nnHere I am heading into January, 5-6 calls later after they kept billing me repeatedly after cancelling and receiving confirmations that this would be done. I even had a change to my credit card and asked them not to run it. Guess what they did- they ran it!nnFinally, I called at the end of November and spoke to another manager who assured me that they were just backed up, and that I will be cancelled as soon as they get to me. This is understandable. I’m a healthcare provider and it’s COVID. Furthermore, he said that a full refund of the months paid after I had tried to cancel would be refunded.nnToday I received an email confirming my cancellation but stating there would be no refund, as I needed to give 15 days notice. I have been going back and forth with this person now via email who does not seem willing to help. ARE YOU KIDDING ME!nnI’m wondering if this is done on purpose, or just because they are truly overwhelmed. Either way it’s a horrible way to treat your long term customers. Needless to say I won’t be back.

Cathy is great to work with! She gets to know your body is a great motivator pushes you without it being to the point of injury.nHer variety of sessions keeps it interesting and challenging. I have become a stronger runner because of her.nI highly recommend her you will NOT be disappointed. If you want to see results and have someone on your corner she’s the trainer for you!

Had an account question and Joe was so helpful , kind and patient on the phone . Thank you Joe !