Provident Bank

Idk what the bank did as far as they dispute process but their reps are clueless. This bank does not know what the hell they are doing it’s been two months still no resolution about a service I purchased that has not been refunded to me because of its cancelation. Throw everyone away at the bank because as much money as they use to put new ATMs is on our fees that we pay they can’t even help their customers with anything! Ugh. Chase it is!!!

I don't understand the bad reviews. I've been to this bank a few times over the year and so far it has been good. Only huge downside is that they close too early and I can't find a way to deposit checks via the app like all other banks do. The wait time is typically less than a few minutes. They have more tellers than the branch on Broadway as it's bigger and always friendly. Also, they have free coffee.

Horrible! When you call the customer service -1-800 number they do not know whats going on with your account and on Saturday when you call the 1-800 they are close by two o'clock and Sunday they are close all day no customer service are available. Therefore you cant't get in contact with no representative to help you out with your situation. You can't deposit money or checks through the ATM machine and if you lose your debit card you have to wait 7 to 10 business days.

Terrible staff. Definitely worst branch in Bayonne/ JC area. Few services offered ..don’t recommend for main banking needs.

Great customer service!