Rite Aid

I was at this store two weeks ago. I had purchased a product at the Newmarket store about an hour earlier. I needed to exchange it. I went to the Durham store, as it's closer to my home. The older lady at the register took more than 30 minutes to complete the transaction. I had the receipt- she threw it away, and had to dog through the trash. She had no idea what she was doing, and was very rude. I just left the store without my intended purchase, becauwe of the same rude cashier.

You really have to watch what you get from the pharmacy: make sure it's your prescription exactly. It's probably Rite Aid's policy and not the fault o of this particular store, but I have had my medication switched from one brand to another without permission. In one case, the label said the substituted medication was generic for the actual medication I was prescribed - which was not actually true at all. It was a completely different medication (treating the same condition) but with different fillers, and it was also a name brand. The medication they substituted was actually the very one my doctor wanted me to go off. Someone picked it up for me and I had to go back and return it. But I have actually found the staff to be very pleasant (both pharmacy and counter/floor) but perhaps they treat some people better than others. There is one older woman who frequently works the front counter who is always cheerful and helpful and should probably get a raise.

Very dirty and unorganized store. I work close by and frequently go in the store, the isles are constantly packed with empty boxes & stock for shelves crowding the isles with no one around stocking shelves leaving trash and ladders in the way of merchandise and a danger to kids and any shopper. the staff always seem like helping people is an inconvenience to them. I have been in the line 7 or 8 people deep and when the cashier ask for help she has been snapped at in talked down on and it is very disrespectful. I Never see anyone greet you or seem happy to help. Worst customer service and dirtiest Rite aid, for such a great town it's a shame.

I love the girls at the pharmacy there so helpful and nice I love this place

this place is full of a bunch of absolute morons, terrible service from pharmacy. they should hurry up and fire everyone behind that counter and replace them with robots because lord knows thats their sub-in soon