CVS

This review is for the pharmacy. Robin in the pharmacy specifically. She was the rudest person I’ve EVER dealt with in customer service. She cut me off before I even stated why I was calling telling me the order had been filled when in fact I was calling about something completely separate. My doctor had to reach out several times to fix this and I’ve transferred everything elsewhere.nRobin shouldn’t be answering the phone for patients/customers. Not the first negative encounter with this employee.

Recently had a very bad experience at the pharmacy. I received a text saying my prescriptions were ready. When I arrived at the pharmacy I was told that one was ready and they were working on the other and it would be ready in 5 or 10 minutes. I was fine with that. When I arrived at the counter 15 minutes later a tech began to ring me up. When I asked if there were two prescriptions in the bag she didn’t answer me so I asked again. She told me no, the other one was out stock and had no idea when they would get it, if ever. The pharmacist, overhearing this, said they had a similar OTC med so I opted for that. He told me where to find it which was located at the end of the aisle right by the pharmacy. I rushed over, but when I told the tech I couldn’t find it, she held up her arms in exasperation. She went to the aisle and yelled “Here it is! Do you want this size, or this size or this size as she held each bottle straight in the air. I asked for the smallest and when I looked at bottle, the ingredient I needed was in very small print beneath the generic name. It was humiliating. I have been a CVS customer for over thirty, but am currently looking for a “kinder “ pharmacy. I’m not trying to be a Karen, but a little decency goes a long way.

It's a CVS they are all pretty much the same. Covid test line is typically 5-6 cars deep but that's ok they keep pushing them out the results take about 3-4 days so far.

If I could give no stars I would! Very unfortunate to wait in line 20 minutes and have to experience horrible pharmacy service. All of them were bothered by having to help customers. No eye contact, not a hello, just too bothered to be checking you out. This is why I do not go to CVS and go to Walgreens as this is the worst service I have ever experienced in a CVS. Be happy you have a job and treat people right. With all the negative reviews I have just read it’s I am surprised this behavior is allowed to continue. Shameful!

Easy to get prescriptions transferred here within 24 hours. Line isn't always quick (but pharmacy lines never are!). All in all, a solid CVS.