Country Manor Campus

Hate this place, they have no absolutely no compassion I hope nothing good for this place!

My grandparents have been cared for here for about a year (assisted living and nursing home). The facility is spacious, well appointed--maybe a little bit lavish, but nice. The care provided has been satisfactory from my grandparents and family's perspective.

I had heard so many good things about Country Manor but when my mom went into the rehab section with a broken hip and Alzheimer's we were not happy at all. We cried a lot about the care she received, don't get me wrong there were good staff there too. The communication was horrible, within 5 weeks she had pressure sore on her heel, and bottom, which we weren't updated on. I as a nurse had to ask to look at her bottom and before looking they then decided to tell me about it. One day my sister was there and they got her up at 5:20 for dinner, didn't change her prior to getting her up. I was there later in the day and asked them to put her back in bed because she looked so uncomfortable. That was at 8:30, and she was soaked through to the seat of her chair. My mom is not able to verbalize and we found almost a month later that they sent her to an appt by herself, the only way we knew is because we were wondering what a bill was that we had recieved. They then told us. Breaks my heart knowing my mom was there by herself and the poor staff at the clinic probably weren't too happy either that she was alone. There is a laundry list. Now we have her at Landings of Sauk Rapids and have had nothing but amazing care. We called the DON, Jody Rudolph, at Country Manor but have not heard back from her at all, or maybe even that Becky Freirick could have called if Jody didn't want to, but obviously they must care more about trying to dress to impress at the Christmas party then to actually take care of concerns about residents. I just pray that no other family has to go through what we went through.

My Mother was Admitted from St Cloud Hospital, Room 531 rapid rehab, She had been previously at Talahi. I need not say more. I would like your staff, including Nicole RN supervisor and Social Worker to know how much we appreciate their professional yet caring and compassionate service. This is the best I've ever seen in this setting. I am a 35 year veteranof nursing and the staff at Country Manor are exceptional.

That director in nursing, Wanda is something elseud83dudc4eud83cudffd Seems as if they are understaffed.. that's a BIG concern..