H&R Block

Cost is high and the receptionist had no clue about the emerald card. When I asked to get my funds quickly. My tax preparer did not tell me you weren't doing the loans anymore so when I paid the $40.00 for the emerald card that is what I thought I was getting. Immediate money. I already have a bank account and didn't need this. Very unhappy and too busy to complain directly to them and since no one knows what they were doing there. I didn't waste my time.

Last year my wife and I went to Deb because another tax service sat on our W-2s for 3 months without contacting us back until it was well past the deadline. Pulled our taxes from the place we went to, and Deb not only made it right, but helped us save some money the other tax service got wrong.nnHowever this is a 3 star review because last year we only paid in so much for federal taxes, but this year for whatever reason is quadruple the amount for 1 year. We know this is wrong because nothing has changed on our W-2s, and as far as I know, the federal tax laws haven't changed since Biden took office. So here is my question, what is different this year compared to last year. We are not making more than we were last year, that hasn't changed hardly at all, I want an explanation before I decide how we are moving forward..

We appreciate Deb H. knowledge and experience with processing railroad retirement taxes. She is very thorough and efficient. We are already scheduled with her in 2022.

Comfortable and help, very personable experience

Very poor service. Several phone calls to pick up information. And I mentioned I will be there at certain time. Sherie the receptionist not friendly.