Jet's Pizza

I’ve been ordering from this location on Palmer for over 25 years. I placed an order last week through text to order like I usually do. I ordered Cinnamon sticks with Extra icing and pizza bread with Pizza sauce. After placing my order, I realized text to order did not charge me for the extra icing so I called the location and told them. I wanted to make sure that I paid the extra charge if there was one. The boy who answered the phone told me to please hold so he could ask. When he came back to the phone he said “It did not charge you because we do not charge extra for icing”. I said okay I just want to make sure so I can pay for it. Fast forward to delivery.. They forget to give me the extra icing AND my pizza sauce (that was paid for). I called back and asked them to bring it back because my child wouldn’t eat the pizza bread without the sauce. Prior to the delivery guy coming back I received a phone call from Jets.. The person on the other line identified herself as the shift manager and her name was HALEY. She began the conversation with- I just want to let you know that next time there is a charge for extra icing. I stopped Haley and told her I was insulted by her phone call because prior to her calling me.. I called and asked if there was an extra charge so I could pay. I told her before you call me have all of your facts. She said her general manager whose name she said she was unable to give me told her to call me and tell me next time there was an upcharge to icing that I already called on asking to pay for. Haley did not call to say k apologize for us forgetting your icing AND your pizza sauce that YOU PAID FOR but instead she called to say next time you owe us more money. It’s sad that I now have to start my weekly Jets bread purchases at another location because of their lack of customer service skills. Never do you forget to give a paying customer something then call to say next time you owe us more money. I told them there is a flaw in their text to order system and that I CALLED to ask about the extra fee but if Jets wants to add a new platform they need to make sure it functionally works adding ALL charges.. even extra charges during the text process. I am very disappointed in this location and I will be following up since Haley told me her general manager told her to call me then he/she left for two weeks. Highly disappointed in Jets Palmer location and will no longer put any of my money here.

This is the best Jets in Michigan, hands down! My orders are always done when they say they will be, and the crew they got there are always very nice. 10/10

Fantastic food. Wonderful staff. Always a great experience. Always get my food fast, hot and well made. :)

Chicken barbecue deep dish pizza is one of my favorites from jets.

Polite and fast. Great salads too.