Custom Upgrades LLC

They ruin as much as they fix. Not 1 employee has worked for them over 1 year. They quoted 5 weeks to finish (I bent over backwards to allow them to work anytime they wanted) after additional repairs came up but it took several months past quoted date. I had to go do some work to help catch up. Doors falling off the tracks (4 of them) and one fell onto my daughter!nnThey installed part of my flooring before realize it wasn't even the same flooring boxes. Had to completely remove and redo.nnDid a vanity on the top floor and didn't do it correctly, water filled my ceiling on the main floor and it doesn't look right to this day.nnInstalled my dishwasher wrong and ruined my new floor for the second time. None of the employees have good things to say.nnI used them because home advisor gave good reviews but Rogers employees all have told me he pays people for the reviews. You can't pay me enough to lie.nnCarpet is coming apart (replaced entire flooring in house). Can't reach him. Tried text, cell, email. They ruined my lawn and said they would fix it but 7 months later I'm paying another company to fix it.nnThere's more but I think this is enough to warn whoever reads this to be careful. Employees are nice but ask their opinion and they'll confirm what I am typing.nnRoger is nice to talk to, I want to like him but I can't leave a good review. It's just been a horrible experience and it's ongoing.

“The workers were competent, prompt and very friendly.”nn​“​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​We had a screened-in three season porch that we wanted to convert to a four season porch.nnWe contacted Roger at Custom Upgrades for a quote to replace the screen with glass, insulate above and below the porch, add electrical outlets, paint the interior of the room, install carpeting and add a heat source.nnWe couldn’t be more pleased with the results. The workers were competent, prompt and very friendly.nnWe already have another project to do and we will not hesitate to contract with Custom Upgrades to do the work.”

Custom Upgrades and it's owner have been a pleasure to work with. The team has done several renovations for us on time and in budget. They are currently adding a wrap around covered porch and will be doing a large addition in the spring. The whole team has been great to work with!

Promptly helped clients that needed a couple repairs done to sell their home. Very responsive and thorough.

Roger and his team did a great job updating my house in East Grand Rapids. I will definitely recommend Custom Upgrades to my friends and family!