Byrider Lansing

We bought a van today and couldn't be more happier. The staff was great to work with, and very knowledgeable. Would definitely recommend them to anyone looking for a good reliable vehicle! Dillion was great, and very kind. He wasn't pushy at all like you sometimes find at dealerships.

Great place, smooth costumer service. All the employees are so friendly, nice and take good care of there costumer.nReasonable price and good ride.nI Went to ask about price shooo,nDylan Kern had me out with a new car.

So a few months ago I contacted JD Byrider car sales and was looking to get a second vehicle but decided to put that on hold.Well last Thursday I decided to go ahead and go through with my plans I had an appointment set up with Dylan Thursday mid morning.So me and my children go up there to be honest right when I walked through the door the whole vibe was just off.Mind you when speaking with them about a car I was informed I could put down what I was comfortable with and could afford being that I've got four kiddos and all at the time I was thinking $500-$800 down so I made my choice $600 down.Signed paperwork had to go back and speak with the finance.The guy back there was just a fast talker and a tad bit rude saying oh this is not one of those things where you can get a car then stop paying because I have a second vehicle he also mentioned some car dealerships that people have did that to.Basically seemed as if he was saying I wouldn't want to pay monthly and ON TIME wrongggg!!! I always pay my bills on time.So after that jerk I'm asked to go back with the other guy Dylan and he kept going in and out talking to a guy named Ron so here is the catch.He comes back in and says didn't you get your stimulus check yet or taxes?REALLY basically asking for more money indirectly.After that I made a phone call told them I'd be back and left with my children.Then they texted and called after all that I called and said NOT INTERESTED.Bad customer service I wouldn't dare spend a dime here.The only reason I looked into them is because I have several friends in Texas that got cars fr JD Byrider.I guess before I moved out of state I should have considered. At least I'd been shown southern hospitality at the one in Texas.Definitely going to call corporate offices in the morning.

I had a car with them that I paid off. Unfortunately I was in a car accident a week before my last payment. They were helpful to get me a car. So they took my totaled car as a down payment, a long with a thousand dollars and it was great UNTIL this year. I have been paying my note no issue. Recently fell on hard times so I was some DAYS late. Anyway Kirk harassed me and my family so bad I didn’t even want the headache. Today I went to pay my car payment from Friday and some 30 dollars that was owed from a previous payment. Kirk told them not to accept payment unless I had insurance money too. I was robbing Peter to pay Paul and Paul wouldn’t even accept the payment. So I dropped the car off to them. The people at the Lansing office were great! They helped me when I needed it. Kirk however is so horrible I dropped my car off and I m willing to deal with the consequences. Now I don’t have to be harassed over 30 dollars and I have some sanity.

They were thoughtful and alert. Very helpful in every aspect. A good deal all around.