Honor Credit Union - Urbandale

I called in to set up an appointment to open a few accounts for my wife, daughter and I and we had a great experience. Ashlee was very helpful and informative about the different types of accounts available and assisted us with picking the right one for each of us. I would highly recommend this location to anyone looking for a local credit union. One other thing that helped us decide to go with Honor Credit Union is the multiple locations. We are very pleased with our choice.

The Honor Credit Union has always been helpful and the staff very friendly haven't had any issues so far.

I called today for help with my new account and debit card and talked to both Jenna and Olivia who were both very helpful and had great guest service. I just wanted to say thank you for being so polite and helpful. It's always a pleasure to talk to someone who cares!

I had an account with honors credit union & my account was in the negative for mo ths and nobody informed me that it was. After several months of me coming into the bank I had to ask questions about my account for me to find out it was negtive. If the bank told me my account was negative, I couldve went to the source and stopped the problem. Because of their unprofessionalism , it went on for months of me not knowing that my account was in the red & I was coming in and nobody still let me know my account was negative. The branch manager, Lisa then apologized and said that she & her staff made a mistake by not informing me that my account was in the negative. After this altercation with the bank I informed them I wanted to close my account. After closing my account, I got a call from Austin from Honors bank telling me I had hours to pay 50 dollars that I owed because my account was not closed like I had asked. Austin completely lied to me saying it was my fault that the account wasn’t closed. So then Austin asked me to come in to talk about the matter. When I get there, Austin was very rude & I told him I was coming to social media to inform the media about the bad experience and Austin & Honors bank said they did care. Lisa, the branch manager then apologized because they recognized they made mistakes twice, but were not offering to pay for the mistake they made. After leaving the bank, I tried to call Lisa’s manager. I ended up talking to someone & they told me the branch manager would call me back & they didn’t even have the decency to have them call me back, they had Lisa reach out to me & we got no where. I would’ve appreciated someone from a higher position to have contacted me, but I will say Lisa is a very nice lady and she did waive my fees to help, but the fees that she waived was because of their mistakes. But Austin was very rude, unprofessional & fed me lies. I would not recommend honors credit union.

Not necessarily this branches problem but HONORCU in general, their automated phone system is a train wreck. It’s like they shoved 8 people in a room that have no clue how to handle automated phone systems, had them all make suggestions on what they think would be best, then Out of wanting to make sure everyone is included, they used everyone’s suggestions.