Thelen Audi Volkswagen Mazda

Thelen team is great! When my Audi broken down on 75th, these guys penciled me in right away, had someone pick us up, did a through diagnostics. Staff is friendly and knowledgeable, technicians team is amazing.

My sister-in-law (a nurse, who relies on this vehicle for work) took her car to this dealer and was given the run around. I have personally witnessed multiple times, on different days, the vehicle not starting, and needing to be jumped. They kept her car for a week, charged her a $90 diagnostic fee, and told her they couldn't duplicate the problem. This car has consistently had this issue for over three months, but every time they tried to start it, it worked? Seems unlikely. They tried to give her multiple excuses that basically blamed her for the issues she was experiencing, such as leaving her doors unlocked (she does not), having aftermarket accessories (also no), and leaving her lights on (really?!). This dealership tries to take advantage of women.

Do not go to this dealership, especially if you're a woman. During the pandemic she left her car there for 6 days only to be told that they couldn't find the problem with it. I looked at the repair order and there is nothing shown that they actually diagnosed anything with the problem. They said it was parasitic draw but it only states that there is a maximum of 12 milliamps when everything below 20 to 25 is completely normal. so they kept her car for a week, didn't fix it and then tried to baffle her because she doesn't know enough about cars. I would never take my car to a dealership that doesn't stand behind their work is dishonest and doesn't know what they're doing

Had the best experience at Thelen Volkswagen bought my first Volkswagen atlas there I dealt with Leo a great sales person very nice friendly knowledgeable and will definitely go back again

Always a good experience in sales and service. The owners are always available if you have an issue. This is a real family business.