Maine Family Federal Credit Union

Here is my issue. I've been looking to do a cash out refinance on a property I recently purchased. I've encountered issues with the length of time I've owned the property. The fact that I can't make it my primary residence (can't change residence if everything is closed for covid). As well as the property being a multi family.nEach one of these has resulted in a credit check for no reason. Number of credit checks recently affects your credit score. My credit score is excellent and I'm sensitive about keeping it that way. Especially since I'm looking to take out a loan.nWith this in mind I called Maine Family before I applied to make sure none of these issues would cause them to decline a loan. The loan officer I spoke to assured me that none of those issues would be a problem. With that in mind I spent the better part of an hour filling out their online application and submitting a loan request.nSure enough a week or so later I got a denial letter. The reasons cited are temporary residence and length of residency. Two reasons I explicitly confirmed before applying would not be a problem. Yet another credit check. I reached out to the loan officer to find out what was going on and received no return call.nI will attempt to contact a manager so I can file a complaint, but at this point the damage is already done. Completely disappointing experience.

The online banking is really issue... it’s keeps on saying I have the wrong password and on top of that I can’t pay a bill gives me issue every time.... I was at BOA forever and never had issue with any.... cause I wanted a bank closer to where I live that’s why I change!!!!

Great place to do business.

I have been a member for 6 years (since I turned 16) and never overdraft, I didnt even know I could and I asked to get it returned in which the response was simply no. Any other bank or credit union would refund a one time mistake. Guess I'm looking for a new bank that has some understanding.

This credit union is the worst. Go to Community or 5 county.