Starbucks

Wow! Amado was great! Thank you so much for the outstanding customer service!! The drink recommendation was exactly what the doctor ordered. Thanks for continuing the awesome interactions with us consumer's and living up to the Starbucks brand.

I decided to make my order via the Starbucks app and forgot to add 1 pump of peppermint syrup (keep in mind this a 50 cent add-on). I called this Starbucks location to see if there was any possibility to adjust my order and was willing to pay the 50 cents for my 1 pump of peppermint syrup. I was told that they were unable to fulfill my request although I was willing to pay the extra 50 cents for the 1 pump of syrup. I was told this was due to the fact that because the order was already placed, they could not make any changes to the order even though I called. This is extremely frustrating for me because I don’t believe that it would be too difficult to add 1 pump of syrup somehow to my order. I have gone to other Starbucks locations previously in the past and if I were to have forgotten something on my order, they would accommodate my request and would be willing to make the customer happy and have always been willing to pay extra if need be. I don’t believe that adding a pump of peppermint syrup that is worth 50 cents would be putting Starbucks out of business and don’t understand why I was told “NO”to an add-on that I was willing to pay extra for. Very disappointed with this experience. I’ve always had great experiences at any Starbucks location that I have gone to and honestly believed that it was just a given that Starbucks would always give excellent customer service but that doesn’t seem to be the case at this location. What could have been a 5 star review explaining how this Starbucks location was willing to accommodate my request and was willing to help me has unfortunately turned into a 1 star review over a 50 cent add-on.... I completely understand that it’s my fault that I didn’t add the 1 pump of peppermint syrup to my order but I don’t think that It would have been too hard to just add 1 pump of syrup to my order and was very surprised to deny my 50 cent request that i was willing to pay for.

Employees all seem nice, unfortunately I’ve been served numerous cups of Luke warm coffee! Nothing like waiting in line for fresh coffee and driving off down the road and taking a sip of Luke warm coffee!! You guys aren’t building rockets, hot coffee would be great!

I don't eat the food here personally but the rest of my family always enjoys it and I always get great service and a fast line when I go through the drive thru for the orders.

Always good service and I have fallen in love with the mango dragon fruit drink with raspberry and lemonade give it a try