Bob Allen Motor Mall Chevrolet Buick GMC

Emma is great to work with! If you are thinking about buying a vehicle, you should go see her. Great customer service!

I bought a 2019 XT5 Cadillac at Bob Allen last year. Love the car but it developed a rattle in the rear seat that was very annoying. They have been short on loaner cars and since I live about 30 miles away, it was difficult to get it in to have the issue fixed. Debbie Landis who was our sales person has been wonderful to deal with. She jumped in when she heard of the issue and made sure we got a loaner and got the seat problem fixed. Can't say enough good things about her attitude and dedication to serving a customer whether it be sales or service. Appreciate her very much.

Excellent staff, thanks to the guys in the service department. You guys have definitely earn my trust and business.nSteve Gill

Overall very poor experience with deceitful sales practices. When negotiating the price of the truck, the sales rep said he would give me an extra $1,000 for my trade if I would put down a deposit. I agreed and asked for the price sheet to review. Never heard a word from him again. Drove over 2 hours to get to the dealership. Called and texted him, never received a reply or saw him. Ihad asked about pricing for additional features, was told he would get them and let me know. Not a word. When signing paperwork the finance manager was pushing through and acted like he didn't want to give me the price sheet when I asked. I questioned the price of the trade and said it should be 1k more, he insisted I was getting the right price. After reviewing the paperwork at home, I was clearly lied to. Also with the trade, they insisted they could not give me more for my 2017 Ford Expedition Limited because they could only sell it for 28,000-29,000 tops because they don't sell well. Again, I was lied to. They have it listed for 35,000 now, 9,000 more than they have me for my trade. With an 849 credit score, was told the best rates I could get from their preferred lender was about 5.5%. I asked about lower rates, but was told the best they could do for me. I should've walked away, but I already drove 2 hours to get there and was tired. As current active military, I can't stand being lied to.

Nice, curious people, but $30.00 to cut a key with no chip is outrageous